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November 2023 by Kelly Ann
This kind lady was very helpful and friendly and helped Ruby find a new harness.
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November 2023 by Anita Donovan
Unfortunately, I was not able to get my dog groomed here because his anxiety was too high. However, Amber certainly did try. Not once but twice lol She is so sweet and so patient she even took time out of her busy schedule to help me pick out a pair of clippers so I could groom him from home. She even gave me tips on how to use them accurately. Five star rating for customer service for sure! Thank you so much, Amber! Businesses need more people like her!
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November 2023 by Terri Williams
Very friendly staff and great variety of products. Shout out to Debbie who elevated the customer experience for us by talking through options and helping us save money.
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November 2023 by Andreas Hartung
They do not stand behind their products. Just past the 90 day return for defective trimming unit and they would not exchange. Anyone looking to purchase the BaBylissPRO Pet products.....don't do it. They aren't worth it.
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October 2023 by Sarah MacDonald
Great place & friendly staff but I dont go there often just because I find some of the pricing is so high.
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September 2023 by Victor Fraser
Excellent store. Great prices for every budget.
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September 2023 by Jolene Snow
Just called our local petsmart and I asked did they carry bird harnesses she said unfortunately we dont here so I said is it something you could order in and she said nope we dont do that made a pat sound then hung up in my ear... she should be fired if she cant handle customer service I think the was I spoke to her was nice at all treated me like I'm dumb I think she was so rude I may have to go to one a a further location ...feeling very upset everyone deserves respect right!!
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August 2023 by June Karja
Brought my 3 year old miniature poodle into the grooming center before 9:30 a.m. today Friday. I had to wait until 2:15 p.m. almost 5 hours for a full groom! This in my opinion, was much too long for the dog. When we got home, he laid on the couch all afternoon and evening, he was so tired. They gave me a price reduction but it’s the first time in 30 years I’ve ever had to wait that long for a groom in any country.
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August 2023 by Ron E. MacKinnon
Gr8 store and they always have what i need and the employees are very courteous and helpful!
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July 2023 by Chris Nyman
Great customer service from Katelyn i think her name was at the front counter, Would buy cat stuff from them again
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June 2023 by Diya George
I bought a blue beta a month ago and today I went again to exchange the beta with some guppy they where agreed at first to change the fish but at the counter they refused to exchange as the beta was bought a month ago, the lady at the counter miss behaved at me and insisted a staff to gave back my beta calling a dead fish. Her action was very inappropriate and humiliating.
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June 2023 by Gary B.
My wife and I recently lost our cat of many years and decided it was time to bring two kittens into the family, the store associate Tim approached us right away and helped us by taking us to see some kittens behind the glass he was very knowledgeable and helpful and after deciding on two kittens he patiently took all of our information and provided us with everything we needed to take our new family members home, Bravo Tim and thank you lately customer service like that is very extremely hard to find!
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May 2023 by Arron Doucette
Love it there. Everytime I'm there I tell me I'll take any job they are hiring for lol.
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March 2023 by scoot crew
Fully stock and great advice.
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February 2023 by Duncan Ritchie
Great variety. Reasonable prices.Very dog friendly.
