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November 2024 by Summer Hudson
Ordered their u-boxes to be delivered to my house and they did not deliver them on the day they were supposed to, called them the next day and they said I wasn't in the system even though I had a confirmation email.
Then when the boxes were supposed to be delivered to my new house they called me at 4 PM on the day of the delivery saying they couldn't do it because they didn't have a trailer to transport them. They rescheduled for two days later and then when they finally went to deliver them they couldn't because their jack was broken, so I was three days late getting all of my belongings.
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October 2024 by Rey Johnson (ReyListens)
Honestly, this place was pretty good, as long as you pay, it's safe and secure. I stored my things with them for about a year and I didn't really have any hiccups. The last month was a little frustrating to be charged for the full month when I only used it a couple days before closing my account. I hope they change that policy. Not giving a partial refund for the majority of an unused month feels greedy and like corporate bullshit, which is why I am leaving 4 stars instead of 5. Otherwise good experience.
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October 2024 by Duane Galbraith
I was not peemitted to drop the Uhaul in Dartmouth, Nova Scotia. I was forced to bring it back to Truro which cost me approx. $100. in feul and milage. Very dissapointing.
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October 2024 by Chris Gunn
The young guys that work at Truro,
I think their names are Dawson and Ashton were so helpful.
Friendly and went above and beyond for us with regards to our storage units
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September 2024 by Annie Meeks
Extremely friendly drop off service.
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August 2024 by Brian Hebert
Excellent service
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August 2024 by Kenzie Bailey
The young man that took my phone call and helped me through the booking process was extremely kind and helpful. Moving is a stressful and chaotic time for any family, but his patience and kindness made the experience much easier. Thank you. I wish I got his name
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August 2024 by Deborah DiPrisco
Our first encounter upon calling in was with Andrew and he was incredibly helpful from the jump. We had so much to do in a short time visiting from NY to move our kids to their new house and he assured us that they had all we needed to help move them and store some things. We also had the pleasure of meeting Darrin as well as Michelle in the week long event and everyone went above and beyond to make our lives loads easier! Great team you’ve got there and again a little extra shout out to Andrew from begin to end. Every little need was met with “no problem”.
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August 2024 by Kevin Henderson
I just rented a appliance cart for a day but it had to be back in less than 4 hours, this was the first time I ever used U-HAUL so will be very cautious if I ever need anything in the future with the advertising terms U-HAUL uses, For me a day would be 24 hours, not a big deal, because I was planning or returning it right away anyway, lucky I didn't need it for a whole day, it would of cost me a weeks rental at that rate
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July 2024 by Toni Maria
Rented a storage locker, easily done. Very clean and appreciated the moving carts! Had an issue which was resolved promptly. I dealt with only Dawson, he was superb: pleasant, knowledgeable, super helpful.
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July 2024 by Natalie Milligan
This location was a great help in faciitating our move from Nova Scotia to Manitoba by Ubox - thank you!
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July 2024 by Alex Cunningham
Nice enough staff, the yard is kind of odd it's two different yards on two different streets so it was a little confusing...other then that pretty much the same as every other u haul facility.
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May 2024 by Nancy Gagnon
I appreciated the friendly "service with a smile" feel I relieved here...something we lack today!
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April 2024 by terry mccleary
Rented a motorcycle trailer 2 times last week. They had just what I needed to take my bike to the shop. Great staff at this location were very helpful.
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April 2024 by David Larade
This location was very clean with a wide variety of products available to make our move easier. The staff went over and above to make sure we had what was required to safely tow our rental! The young man that was there (maybe Josh but not sure of the name; he aspires to become a firefighter) was super helpful as I showed up with the wrong size trailer ball and also had a seven pin electrical connector instead of four but he got us the requied equipment and safely got us on our way! He is a definite asset to this location! The young lady that was there when we returned the trailer was also very nice and made our return effortless and fast! Thank you to everyone for the excellent service!
