“I just wanted to give a shout-out to the bakery manager working on Sunday, August 23 around 3pm. There was a disconnect about my son’s birthday cake, but she handled the situation so well and went above and beyond to make it right by not charging me. Both the bakery staff and the manager were incredibly kind, understanding, and professional throughout the whole experience. Excellent customer service!
“I just wanted to give a shout-out to the bakery manager working on Sunday, August 23 around 3pm.
There was a disconnect about my son’s birthday cake, but she handled the situation so well and went above and beyond to make it right by not charging me.
Both the bakery staff and the manager were incredibly kind, understanding, and professional throughout the whole experience. Excellent customer service!
10/10 — thank you so much!”