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January 2024 by Amber Crossland (Amber)
Shoutout to Sam! Replaced my key fob battery so quickly and courteously. We need more wonderful people like Sam! So many thanks from a lyft driver in need of rescuing on a cold rainy day!
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January 2024 by Marshall Cannon
Ace Hardware in Wallhaven is fairly small. The staff are helpful and usually can point you in the right direction for your project/s. I’ve gone in there looking for everything from tools to plumbing to grilling. They are quite knowledgeable. Their prices are often a little higher though.
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December 2023 by wade young
Ace hardware here has its good days and not so good. They can’t keep check staff consistent. I had an e Perrin e with a new middle aged black fellow recently. Today he ignored waiting on me after eyeballing me for discussing a matter with a customer he was trying to ring out but struggled with. So I left my merchandise on the counter walked out saying I’ll come back when he is willing to wait on the customers in front of him. Hope he recovers from any issues he may be carrying at this new job.
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December 2023 by Marc Rebeck
Cashiers are rude & mouthy with a bad attitude towards customers Ill never go back
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September 2023 by Matt Maroon
This is a decent little shop. The employees always ask you what you’re looking for when you walk in and can help you find anything. Despite being a small store, they’ve got a lot of the stuff you’d need from a hardware store. Their prices are a little higher than the big box stores, but not a lot, and it’s worth it for the service and convenience.
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July 2023 by Tom W
I was in last Saturday morning to replace my barbecue propane tank that unfortunately was stolen out of my grill late last summer.Experience at Ace was top notch. When I approached the cashier to tell him what I needed, he replied with "New, correct?" I was very happy with the quality of the tank purchased. When the young man filling the propane got the tank to the filling station, I could see he was reviewing the steps in his head. So I stopped the chit chat so he was sure of himself. The first thing he needed to do was release the prefilled air pressure. Quality feature to keep the seals good until the tank was sold and filled.Solid experience.When the tank needs refilled - I know where I am coming!Well done. I know Ace is in a dogfight wit HD and Lowes, but service like this is the first step to winning that battle.
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July 2023 by Brian Nickle
DO NOT DEAL with this franchise, that is out for themselves. Please READ ON. I went into the store to return and purchase small inexpensive products. I was 6th in line to return 2 unopened garden hose repair kits that cost approximately $6.50. I was told that even though they say Ace hardware and are in perfect condition I could not even get store credit towards the nut and bolt I needed. I went and got the nut and bolt, waiting 5th in line, finally was told my total was $8.79. I did the math and it truly cost $3.79. after finally proving my point The clerk noticed he made multiple mistakes. Point is, I wasted 30 mins trying to return, and purchase less than $6.00 worth of product. Do not deal with them. There a franchise out for them self with incompetent staff. Lost a customer over $3.50. and the staff who went along with it.
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April 2023 by Dl L
I was charged twice on my credit card exact same price two different dates and they wouldnt fix the issue or refund the second payment call customer care no help send emails of proof just to be told I should just dispute the charge and thats a huge inconvenience because as you know they make you get a new card do paper work etc its so inconvenient for an error that they have in there system thats not only happening to me but its happening to other people that shop there
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February 2023 by C. Coleman
Plenty of personnel to help find what you need. Thanks to Ace Hardware, there's no need to drive to the suburbs to get needed items.
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February 2023 by Rick Varney
Great classic hardware store. They always have what I need there. And sometimes it's cheaper than big stores.
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November 2022 by Person In Akron
The Ace Hardware of Wallhaven always has what I need for my projects around the house. They really fit a lot into this store; the fact that each time I see an associate within 5 seconds of walking in who knows where I can find what I'm looking for and walks me to it makes the shopping experience here easy and quick. And when I have how-to questions, I feel confident in the answers provided. Definitely service and convenience you don't get elsewhere.
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August 2022 by Goldenglow S.
Courteous and efficient. Staff is always willing to help. You can find just about everything you need in one place. Discounts come in the mail. That's a plus!
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June 2022 by Ashley Deighan
I had the worst customer experience today with Ace Hardware. The staff was completely rude and not helpful regarding the purchasing mulch. They didn’t explain that you pay first and then get the mulch in the back and became completely rude when I didn’t know their process. Also, at 3:55pm the owner physically blocked the door and told me “you cannot come in we have too many people in the store we are closed for the day.” This was not true. He was so rude and literally physically stopped us from entering. Such a terrible experience I will not be going back.
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May 2022 by Robert Wurgler
Prices are high by comparison, probably because there’s 15 people working in a small store. My biggest problem is this; when the store opened, I inquired about a military/veteran discount. I was told, as a franchise store it was up to the owner, and that he was considering one. Years later and I still get the same “owner is considering”.I am fine either way, but don’t appreciate being led on. If you choose not to offer a veteran discount, so be it. I’m not saying I’m entitled. But if you’re not going to, then say so.
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October 2021 by Dan L
Very very nice customer service and friendly people. Had everything in stock store was very clean. I was a little irritated and worried about driving extra far because my local store was out of stock but was glad I did. Again I'll say very very nice people.
