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November 2023 by Joy Seder
We moved with Cotter June 26,27,and28, 2023. The estimate was precise, the move was professional. The team of 6 guys worked from 9 to 5 for 3 days which is what was recommended. Jeff and C.J. were absolutely above and beyond, but all the guys were hard workers and professional. We moved with this company 23 years ago into the house we just moved out of. We were just as satisfied then. If I were to move again, I would just hire them and skip the other estimates.
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March 2023 by Kathy Piazza
The Cotter team did an amazing job moving my house to storage. They were efficient, friendly, professional and flexible for last minut adjustments. Highly recommend.
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January 2023 by James Squires
Awful customer service and careless movers.They will not take responsibility for anything of yours that they break due to a lack of concern and care on how THEY pack in into their trucks. If anything goes wrong you better know immediately before you sign anything.A tip for anyone that’s desperate enough to use this joke of a business, force the movers to wait around for a few hours until you plug all your electronics in and make sure they work.While you’re at it you should probably record yourself moments before they move anything, plugging in all of your electronics in making sure it all works too.Because when the screen your $2,000 TV gets damaged BECAUSE THE MOVERS LET IT BREAK IN THEIR TRUCK and no longer works at all, they’ll offer you $57 and a middle finger to replace it because you don’t have proof that it wasn’t broken before and that you aren’t just moving a broken TV for fun.And to respond to the thoughtless, copy and paste customer service “We’re sorry about your experience and hope you give us a chance in the future” response I’m sure you’ll reply to this with, no you absolutely don’t care about your customers. You overcharge for mediocre service, reckless packing of other people’s belongings and god awful customer service from someone who sounds like they’d rather be anywhere else than working the phones for your terrible business.
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January 2023 by Kim F
Cotter Moving was fantastic! Hardworking, punctual! Wouldn’t use another company for moving!
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December 2022 by Kristy Carter
If I could give 10 stars, I definitely would. All of the gentlemen were kind, professional and efficient on moving day. These men worked incredibly hard during the sweltering heat/humidity of August. I had to insist that they take more breaks, I could barely handle it myself and they were the ones doing the heavy lifting. These gentlemen were such a pleasure to work with, positive attitudes, lovely personalities, the job was finished faster than expected and we had a lot of laughs throughout! Such an amazing crew, I'm in the process of hiring them again to move my precious family heirlooms long distance.
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November 2022 by Jamie Squires
Awful customer service and careless movers.They will not take responsibility for anything of yours that they break due to a lack of concern and care on how THEY pack in into their trucks. If anything goes wrong you better know immediately before you sign anything.A tip for anyone that’s desperate enough to use this joke of a business, force the movers to wait around for a few hours until you plug all your electronics in and make sure they work.While you’re at it you should probably record yourself moments before they move anything, plugging in all of your electronics in making sure it all works too.Because when the screen your $2,000 TV gets damaged BECAUSE THE MOVERS LET IT BREAK IN THEIR TRUCK and no longer works at all, they’ll offer you $57 and a middle finger to replace it because you don’t have proof that it wasn’t broken before and that you aren’t just moving a broken TV for fun.And to respond to the thoughtless, copy and paste customer service “We’re sorry about your experience and hope you give us a chance in the future” response I’m sure you’ll reply to this with, no you absolutely don’t care about your customers. You overcharge for mediocre service, reckless packing of other people’s belongings and god awful customer service from someone who sounds like they’d rather be anywhere else than working the phones for your terrible business.
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October 2022 by Jamie S.
Awful customer service and careless movers. They will not take responsibility for anything of yours that they break due to a lack of concern and care on how THEY pack in into their trucks. If anything goes wrong you better know immediately before you sign anything. A tip for anyone that's desperate enough to use this joke of a business, force the movers to wait around for a few hours until you plug all your electronics in and make sure they work. While you're at it you should probably record yourself moments before they move anything, plugging in all of your electronics in making sure it all works too. Because when the screen your $2,000 TV gets damaged BECAUSE THE MOVERS LET IT BREAK IN THEIR TRUCK and no longer works at all, they'll offer you $57 and a middle finger to replace it because you don't have proof that it wasn't broken before and that you aren't just moving a broken TV for fun. And to respond to the thoughtless, copy and paste customer service "We're sorry about your experience and hope you give us a chance in the future" response I'm sure you'll reply to this with, no you absolutely don't care about your customers. You overcharge for mediocre service, reckless packing of other people's belongings and god awful customer service from someone who sounds like they'd rather be anywhere else than working the phones for your terrible business.
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October 2022 by Patti Perrine
They moved a very heavy piece of equipment and hauled it down very steep steps. The crew of three quickly analyzed a very sticky situation and got it done flawlessly and quickly. Kudos to the crew (led by Jeff). Also Steve in the office took pains to make sure I was updated frequently on the arrival time and coordinated everything. All very professional and friendly. Would recommend them highly. Very satisfied here in Cuyahoga Falls!
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January 2022 by Sara C.
I have nothing to say. Move down new cup Call 6 months in advance if they're still in business
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June 2021 by Teresa Mucklo
Great customer service. Very friendly. Very professional. The movers really care about your stuff. Careful with your stuff and above and beyond.
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June 2021 by Tam B
Cotter was a tremendous help to us. Their quote was spot on. Moving day went smoothly, and Jeff & Dave are fabulous. All our furniture and artwork and sixteen years of stuff were transported safely. I highly recommend Cotter because they were kind enough to quote me twice to make certain the first estimate remained the same. And it did.
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May 2021 by Misc W.
I used them for moving a whole house (furniture only) and would not recommend them at all. Almost every item they moved was scratched, dented, nicked, chipped, scraped or broken. Their price was good, but next time I'll pay a little more for quality movers.
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February 2020 by Mark Wile
We use Cotter for large order deliveries to our contractors. They have always been prompt and they have great customer service with scheduling and delivery.
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September 2018 by Michael Opatrny
Recently used Cotter for a local move. In terms of upfront pricing and scheduling they were very good. The quality of the actual movers was mixed. Two were excellent and two were not - dropped chairs, dinged cabinets, etc. Team lead also made it clear I was expected to tip. I would do this anyhow but didn't need the constant reminder.
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September 2018 by Jonathan K
Great service
