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November 2023 by Alex Gerak
I have had a number of experiences with this Van's location specifically but the most recent on was the icing on the cake. I took my car in for service to a local authorized dealer for my vehicle. It came back with twice as many issues as I took it in with. They then refused to take a second look and right the wrong. I called Van's at 6pm and was seen at 11am the following day and given the real diagnosis for my vehicle without charge. The vehicle got a clean bill of health with some items to watch. Bet your bottom dollar Van's on Waterloo will be getting my business for those items!
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November 2023 by Letoya Monteith
I went to the same shop for 15 years before they retired and closed. I spent a year trying to find a new one. Vans has been amazing and everything I was looking for in a new mechanic.They are kind, knowledgeable, have fair and reasonable pricing, and their work feels thorough. I love that I get an email after visits with the breakdown of work that needs done and also all the things that are in good shape. Definitely recommend!2023 Update: I am still ridiculously happy with this shop! They are consistently Kind, considerate, and knowledgeable.
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November 2023 by Barb Waldsmith
Service personnel were very efficient and knowledgeable. I was made to feel welcome and appreciated. The firestone park vans deserves an A plus rating for customer service.
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November 2023 by Jacqui Wallace
They are amazing! Absolutely awesome customer service and very informative on what was wrong with my car. Highly recommended!!
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October 2023 by Salina Stevens
From the first phone call to ask about an oil change until the time I walked out the door 5 star customer service. The guys in this shop are all very nice, and explained things well. (Was also listening to their interactions with other customers while I waited)I got in and out quickly. Was overall impressed, will definitely use this location in the future.
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October 2023 by Di P
I called to buy a specific tire for my Durango R/T. Matt was very helpful and informative. Not only was my set of tires less expensive than online with a major online player, but shipped for free. I was given a price quote that included everything I needed on install day. My appointment was set. I arrived after some stupid mislocation on google maps. Lol. It was down the street.I got a friendly greeting from Matt and they were ready for my install. I was offered and took a breakfast token from a door away business. The food was good, I got to relax in comfort while my tire install occurred. Breakfast done, tire install done, I drove on my way in comfort. Tires running smoothly. Knew I would love another set of Pirelli’s. I also got got a nice running discount on my tire set that van’s in Akron gives to customers during football season. A nice, unexpected plus! Highly recommend this place.
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September 2023 by larissa russell
best customer service place I’ve been to for autoshop. Came from out of state and they were able to get my car fixed same day. Amazing service. Nice, knowledgeable people. Have already recommended to a co-worker.
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September 2023 by Jessica Stines
Van’s fit me in their schedule on a busy day, made sure I had a ride to work, fully explained why certain repairs were needed, and gave me a great price. Only good things to say about my experience.
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August 2023 by Taylor Whitfield
They were fast, friendly and efficient and went above and beyond to make a stressful experience, positive and easy for me to deal with. I won’t take my car anywhere else but a Vans. The whole staff and the work they do are amazing!
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August 2023 by Chris K.
Dropped my car off this morning at 10:30 for an 11:00 appointment which I made earlier in the week for tire balance and alignment. I told them to take their time as long as I had it by 3 PM. The staff was friendly and assured me twice before I left it would be ready by 3:00. I returned at 2:45 and the car hadn't moved from where I parked it. They couldn't tell me what time it would be done other than it would be done before they closed for the day. Seems like they take on more work than they can handle. I picked it up and will take it elsewhere, as I already had plans with out of town guests for 4 PM. They lost our future business for our three vehicles. Thanks for wasting my Saturday off.
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July 2023 by MARY KELLEY
The staff at Van’s was very helpful and courteous. Although I know it took a little juggling, since I was in a time crunch, they got my vehicle done so I could get my granddaughter to her swim meet. I was able to use my coupons, and get a little break on the price. We have depended on Van’s for at least 5 or 6 years, and they always do a great job.
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July 2023 by jason solomon
Great service and price!!!They fit me into their busy schedule and they were friendly, professional, honest, and overall had great customer service.While I waited for my tire to be repaired, I was able to observe this same great customer service with many other customers both in the store and on the phone.Thanks again!!!
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July 2023 by Rat Wrangler
The staff were focused and attentive. They were willing to take the time to explain things. It has been several days since I got my car back, and so far everything is working fine. I am happy with the service.
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July 2023 by Robyn Pinkus
Moose is the best, very professional and courteous. I was treated fairly and kindly by all the other gentleman I dealt with too. Great prices! Definitely will go back!
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July 2023 by Tony Appleman
Soooo... I'm VERY disappointed in how this shop did me. I dropped off my car right when they opened and went in, telling them that I JUST need my break line fixed due to a leak in the line. I get a call back around noonish, saying I need additional suervices in order to resolve the matter. To a tune of just over $1,500. I asked if there was any way they could just ONLY replace the line WITHOUT the additional repairs, and they told me there wasn't. Outraged with the quote, I retrieved my car, without service, and made an appointment with another local shop. After repairs were done and paid for, I only paid just over $500. That's a THIRD of what this so-called shop quoted me. After researching the reviews of this place, I saw that they not only encourage their customers to give them five stars, but rather bribe them with specials or discounts to persuade them. Hence why they have a high rating. Ever since Van's bought this shop, the techs have been very dishonest and money hungry. I'd advise you to stay away from this shop unless you don't mind an unnecessary money pit of a vehicle.
