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February 2024 by Carlos G
Great service. Very nice staff,very profesional. Vehicle offered was good.
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February 2024 by Cordell Parker
Ern has flipped me from Enterprise to Avis! I own a small business and for the past 5 years I was loyal to Enterprise and even a Gold member. Last year was the big switch to Avis. By far the best customer service, if that particular store Diane have it he’ll call around and make it happen. I’m now a preferred plus!
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January 2024 by Robin Vega
Highly recommend this location for convenience, price, and most importantly… amazing service!
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January 2024 by Kera Walker
Great experience. I had no issues picking up or dropping off. A 1 customer service.
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December 2023 by Ashutosh Singhal
Poor customer service. This gentleman at the front desk doesn't want to rent it out to corporates, rather as a corporate it should have been even better customer service. May they aren't used to corporate customers, in that case they seriously need some education and training.This gentleman wasn't ready to honor the online booking and creating all kinds of hassle and putting conditions, seriously?Only reason I went there is due to the location and being open on a Sunday. Need to think again before renting from this place. It may only be this gentleman, Avis needs to fix this sooner to avoid unsatisfied customers.
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December 2023 by Cristina Torre
This place is the best! Clean, new, great cars and the service is very professional and friendly !
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October 2023 by Dan Lazuta
Very friendly management and staff. Well run and they alway try to give you the best value. Highly recommend renting from Avis of Fairlawn.
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October 2023 by J.D.
My wife called to address a problem today September 9 2023.Around 11:15 a m The guy who answered was rude and not helpful at all. This is the second time this guy was rude to my wife. It won't happen again. 3900 West market fairlawn Ohio is the location we called
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August 2023 by Alonzo Austin
This Avis location provided excellent customer service our entire visit with them. We will always come back for that experience!
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July 2023 by Jeff Svendsen
Can’t be happier with the service I received at this location. Ernest was super helpful both when picking up and dropping off. The car was a high quality 2023 that was clean and perfect for our trip. We didn’t want to give it back!
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July 2023 by Jessekia
Prices are very reasonable, however the cleanliness of these vehicles suuuuuuck!!!!
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June 2023 by Prithvi Bommu
Not a good location to rent especially if you are using any employer benefit.I have bene there June 17th (12:45-1:00pm) 2023.The representative firstly though that i will be using the car for Amazon deliveries just because i have used an AWD given by my employer. After convincing him i am not a delivery guy he said “this is not the price everybody pays to rent a car here” and so he cannot give me a car. I had to book at different location, take an uber till there and pick up a car with the same employee discount. It costed extra time and an unacceptable inconvenience from AVIS. I have been a preferred member for some time now and have never faced this issue across any location. Such bad customer experience here.The representative needs have proper information before handling customers.Unacceptable.
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April 2023 by Mary Deshong Kinkelaar
Great customer service at this location. Always friendly and helpful!
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March 2023 by Leslie Carmichael
The location on 3900 w Market owned by Brad was a lifesaver this morning. Incredible top notch service!!!
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March 2023 by Scott Siddall
Car available at pick up was nothing like that which was reserved, and it got stuck in a trivial amount of snow on a flat road, causing me to cancel travel plans. Completely unacceptable.
