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September 2023 by Adam & Brittany Dopp
The Hotel is honestly ok.. beds were hard as a rock but the room seemed clean. The pool area was alright. The elevator floor was unbelievably sticky as was the breakfast area in the morning. Staff was very
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January 2023 by Ross Akselrad
My stay here was really nice. The staff was great and very friendly and the facilities were nice. The only reason for a 4 out of 5 stars is because I didn't feel like everything was 100% clean or operational in my room.
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January 2023 by Crystal K
So before I write a full review on this particular place of business, I'd like to give them a chance to recover themselves before I strike out many of their losses they may endure over what I currently have to say. . . I try very hard to give the best of reviews that I can as being a Google guide. I love to help promote the businesses that I spent my time and money on. I no way, shape or form ever want to hurt a business. Well, it has come to my attention that it is very possible to do just that in the wonderful world of the iot. I am sincere when I say that writing a bad review is NEVER something I want to do but I am about ppl and the customers that come into your establishments. I will always give my attention to and see what's Infront of me before I make ANY harsh claims. These are facts I have learned and see with my own eyes. Thank you to all the Google guides for doing the same. I also depend on you when I comes to the places I lay my head or even to the food I have on my fork.
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January 2023 by Leah Buzek
Everything about our stay here was great ? The gentleman who checked us in was very friendly and helpful. We will definitely be staying here again.
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August 2022 by Ashley Anderson
We reserved this room for one night. It took several minutes to get checked in. It seemed like the guy didn't know what he was doing. No refrigerator in our room. No working ice machine. We were charged more than we were told. No towels but the pool area. No breakfast offered either even though it's advertised. No adjustment to the bill for things not offered. We chose this room bc breakfast was supposed to be offered.
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August 2022 by kellyvanh2020
Front desk dude was nice, but everything else was crappy No hot tub....toilet barely flushed....pop machine didn't work....no snack machine....a bag of muffins and a banana for breakfast....no coffee.....this is a hundred dollar a night hotel that has no coffee? Terrible place, will not be back. Thank you for stealing my money basically.
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August 2022 by Barbara W
I stayed here 4 years ago and it was very nice. This time it was rather run down. I hope Comfort Inn & Suites will do the updating. Breakfast was supposed to be included. We were handed a bag with frozen items without tell us that there was a microwave to heat it. Not one drop of coffee or tea available. The best thing was the location.
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August 2022 by mona
Great Place! Rented the penthouse...a little pricey but Had a great time very relaxing! Only wish they offered a masseuse...that would have been the icing on the cake
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August 2022 by Ally Brown-Haglund
My room was next to the elevator and had to listen to it squeak as People got off. My room was almost unbearable with the smoke smell. Will not be staying here again.
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August 2022 by mylutka
DATED! My room was very dark - Poor lighting. The room was not serviced at all. The AC unit had a mind of its own. It would cool when it wanted to. The fridge was inside a cabinet, this made it very difficult to open and close the doors. At times, the front desk did not have anyone there - The staff was okay....they really did not want to be there. Ice machine did not work on the first floor. I smelled cigarette smoke in my room. Breakfast was okay if you want baked goods or cereal - The eggs and sausage links were horrible. The trash cans in the eating area were overflowing. And, how does a hotel run out of regular coffee?!?! The trash bins outside of the hotel were overflowing with garbage . I do not recommend this Best Western location.
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July 2022 by Bonita P.
THE WORST*****WARNING ****** WARNING*****This hotel and it's management stole over 230.00 from my credit card account and refused to credit it back. I made a reservation for my son in law who NEVER checked in and instead of calling to verify after the first night, they billed for both nights on MY credit card. The manager/owner Brittany is why customer service gets a bad name. She never tried to hear the complaint but stated some policy and rudely left the line. We will see what the corporate offices will do to compensate but I have NOTHING good to say about this location!
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July 2022 by lynnsJ6743FO
First impression: Luggage cart has very underinflated tires making it hard to push, especially as the surrounding metal frame falls off the wheel base if you do push/pull it. Elevator sounds like an emphysemic horse on its final breathes. The key room lights and television are set to automaticly shut off. If checking in at night, you'll be left in the dark as you bring in your stuff. Watching a movie? Too bad, even if you keep the remote handy, when you turn the TV back on after each automatic shut off, it'll be reset to the home channel and very low volume level. But the hotel does have a friendly staff and best bathroom design I've seen in days...
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July 2022 by Akronnative52
Hotel staff was very friendly, kind and willing to help. The hotel is just worn and in need of updating and a deep cleaning. Location enabled a quiet night away from traffic patterns of the area. Close to restaurants and amenities.
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July 2022 by bhfree06
I booked the hotel because it advertised a hot tub. When we arrived we were told it has been broken for two years. The lady at the desk was very sorry about the situation and said they should update their website but didn’t know how to do that.
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July 2022 by samantha shirey
My daughter and I stayed there one night just to get out of the house and so she could swim. After checking out I noticed they kept my deposit because my room "smelled like weed." I called best Western and they said the manager would have to refund my money. So, I called the hotel and the manager refused to refund my money also.
