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September 2023 by Karl Renner
Last week it was Miss Roxanne talking trash about customers complaining when they couldn't access their funds due to a Citizens bank computer issue. Today it was standing in line being ignored, I was literally the only one in line, for almost 10 minutes before being helped. Customer service is a joke to these people. This is far and away the worst Citizens bank branch I've ever had the displeasure of stopping at. Twice was enough.
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September 2021 by Chris Cross
This branch is amazing! Friendly staff. Great service. I love Citizens and couldn't imagine working with anyone else. The location is incredibly convenient as well, since I work right up the road and go into that Acme all the time for groceries. 10/10!
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April 2021 by Lisa Lyons
I tried to open account on Saturday was told they had a business account opening so they couldn't help me come back Monday I go back to open today said the woman was on phone and it be 10 minutes I walked out after 35 minutes went to 53rd and was helped right away sorry Citizen back your loss i was trying to deposit $40.000 dollar insurance check your loss .After thinking about it if this is the way you treat new customers I wouldn't want to do business with you anyway
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March 2021 by Dean Joyner
Great Bank very friendly and helpful
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January 2021 by Barjoe Robinson
My bank...
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March 2020 by Katheryn Beck
Sad that I won't be going to this bank anymore. They change employees all the time and I already filled out a survey about a Chris that works there harassing me and once again he did it again. All I wanted to do is make a deposit. It's a shame I've been going there for over 20 years.
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February 2020 by Ryan Carpenter
$7 fee for cashing checks and monthly fees for having an account
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November 2019 by Ya Know
So done. Once I get my paycheck I'm taking it all and closing my account. Can't believe they let a transaction go through that they wouldn't let go through any other time that there isn't enough money in it. Why now all of sudden? Banks are obselete anyways. I'll happily pay the $4 fee for prepaid cards over dealing with this BS ever again.
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May 2019 by John Gates
Friendly service and free notary! I have not seen the high fees some people have complained about in reviews. They are at or below market. This is a great bank and this branch is a great branch!
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February 2018 by K. Hodgson
I dont personally like charterone aka citizens bank, because of their exuberant fees, low or no interest bearing accounts, and policys that are not consumer friendly. Trust me find another financial institution for your own sake.
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September 2017 by John S Green III
Very nice people.. Go out of there way to help..