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August 2024 by chris meiring
I took mine and my wife's car for an oil change and cabin filter replacement. The young kid that worked on our cars both on seperate occasions, cracked my oil pan causing my oil level to drop as I was driving. So there is definitely damage done to my engine. But they did replace the oil pan. They took apart my car trying to find the cabin air filter not putting it back together. I had 2 parts just laying in my car and I had no idea what they went to until I started investigating.
They cross threaded my wife's oil filter causing it to blow. And oil pressure dropped causing damage to her engine. All they gave to me was 3 free oil changes. Well, it takes more than 2 oil changes for them to get it right. I don't see any value. I'd expect them to replace both engines for the damages......
I will never go back to this location after all of the trouble and money they have cost me. If either of my car's engines blow
within the next 3 months they will have a lawsuit to fight
I had to investigate and find the store leader's personal cell phone to even get some type of resolution.
Ohh and it takes them 2 hours average to complete an oil change.
It takes me about 30 min with only a car ramps, and a ratchet........
If you need service done on your vehicle I advise going to the bmv or an echeck station and asking them for a list of trusted shops backed by the state!
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August 2024 by justin colegrove
2 hours to change 4 tires with no balance of them. after telling me 1.5 hours to change the four tires plus balance them. I gave 2 stars because at least they knew how to use a drill to take the tires on and off I guess… then proceeded to give attitude for asking what’s taking so long when the tires still weren’t on after 1.5 hours…
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August 2024 by Matthew White
Called in this morning, they had to get the tires in as they did not have the particular ones I wanted instock. They did an inspection and sent a video showing what they recomended and why. Which was really nice to be able to see what they were explaining. They even did the alignment when they where really pressed for time. I feel they took great care of me all on a Saturday at that! Got to give these guys at the ellet location some props.
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July 2024 by Becky Olesky
Tire ordered on a mon, appointment made for Sat and the front desk lady could not find 1. My tire and two the appointment. She then asked for my keys. I said did you find my tire, and she said no. I asked then why do you want my keys for a tire you don't have. She said, you need to calm down my tire manager will be here soon. They open at 8. Why is this manager not here. If it takes that little of a question to pass this front desk lady off then she needs a new job
She actually said, "it is 8 o'clock and I am not dealing with this"... with what me asking a question... where is my tire you said was going to be here by sat at 8 am hence why I am here still waiting for the, " tire manager". If you come here make sure NOT to ask basic questions. The front desk lady on Sat the 6th as zero customer service skills. I have never not asked a question to someone I am getting service from and got mistreatment like she did.
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July 2024 by Ted Baker
Caught these guys red handed trying to sell me a bunch of new parts to replace my stuff that wasn’t even broken. There mission is to load you up with a bill for stuff that you do not need. I’ll never be back.
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July 2024 by J B
Nice friendly staff got me in and out with a front end alignment. Great experience! Ellet location
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July 2024 by Dorky Hippy81
Very helpful and friendly staff.
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May 2024 by John Withington
Great customer service. Very timely. Great staff. Highly recommend this place. Will be back again ???
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April 2024 by Helena Glass
Excellent new tire service. The staff is very nice and on point to make sure they check customers in.
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February 2024 by Timothy Powers
They fixed my flat tire for free because I got it at the Conrad in Cleveland Heights
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February 2024 by Bchbuny
I came in today and had three tires put on. When I stopped in the other day to get a quote one of my deciding factors was Jacy. He works at the front desk he's a awesome person. He helped keep me entertained today while they were doing it in the back lovely customer service. I also will mention Nancy she's a store leader very nice. I met a few of the guys in the back but I don't have their names they helped put my old tires in my car for me all very very nice. Five star everyone. Thanks S
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February 2024 by Nathan Wood
These guys have free air at all of their locations on the outside of the building, and they leave it on after hours. That in itself should tell you what kind of company his is. They care about random people needing air while on the road, and so they most certainly will care about your vehicle.
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January 2024 by Jaaay River
I got an oil change there about a month ago and the employee Lucas was extremely kind and professional and quick. Highly recommend this place
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January 2024 by Mara Waybright
Very friendly staff. You can air up your tires here anytime for FREE! Thank you for that guys! Keep up the good work ?
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November 2023 by Nicholas Merriman
I had 1 Flat tire (driven 13k miles total). I was told that I needed to replace all 4 because of wear. So I asked to keep the tires to resell them (since I was not expecting to pay for 4 new tires). When I came to pick up my truck, they said they said I couldn't keep them because of damage due to safety reasons. But when I asked for them anyway, to at least verify the damage... They said someone had already picked them up?!?!?I feel like something shady happened.The only reason I did not give this a one-star review is because they took my car and replaced the tires in one day. I feel like they did good with the new tires and getting me in, but I definitely feel a certain way about what happened.
