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February 2024 by Lauren Steiger
Post your hours if you change them
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November 2023 by Tiara Broady
I am a frequent customer at DSW in the West Fairlawn Plaza and I am so embarrassed and disappointed in my experience for today. After purchasing 5 pair of shoes online, then another pair in the store. I get home to see that the crocs I purchased for my son for online pickup still had the store buzzer on them. Out of inconvenience I had to run back to the store because my son is due to go out of town today and I wanted to be sure he had his crocs. When I got to the store I ran in with just the bag and shoes left my wallet in the car because I was pressed for time. I told one for the sales associates upfront what happened and she proceeded to take the buzzer off when another sales associate came up to me asking me if I had a receipt then told me she needed to look up my order before they could take the buzzer off which was left on by them. After looking up my order number she then says “okay I see you purchased 5 pair of shoes correct?” Yes I was annoyed and upset because after they made me wait to look up the order their was not sorry for the inconvenience not even an explanation for why they had to embarrass and make it like I had stolen the shoes and tried to bring them back to have the store tag taken off. I was very much dissatisfied with how I was treated.
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November 2023 by Momma Knows
Meghan the manager in Fairlawn is an awful and snarky person. No help and is condescending. Faith is the only good person at that store.
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October 2023 by Moe Grubaugh
Very clean bathrooms! So rare these days.
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September 2023 by Rob Keck
I had a $30 off $49 or more coupon and after perusing the website I thought I would check them out (because hey, $20 kicks!). Nothing. This shoe store has a very wide selection within certain brands, and some of them are well below typical retail prices, but I have yet to find anything I want or need, and many of their clearance items cost $100 or more (compared to between $65-$80 on the main floor).
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August 2023 by Cyla Fondriest
So frustrated by the customer service I just received. My issue was met with sarcasm by an employee who just could’ve cared less about my return issue.
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July 2023 by Gwen Peterson
Needed shoes last minute for an event. Great selection.
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July 2023 by Sharon Doyle
This is a HUGE shoe warehouse that has any kind of footwear you can imagine. They also sell purses, bags, socks and belts. They always have a large selection of clearance items as well. They do have enough staff n the store to help you and direct you and answer questions. The employees are friendly and helpful too.
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April 2023 by SCUMDOG FISHING
Got a pair of Brooks. Probably one of the most comfortable shoes I have ever put on. Forgot my $5 off coupon for my birthday. The cashier looked it up and honored it. Great experience at this DSW. I will definitely come back to this location again.
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February 2023 by Mark Kleinhenz
Got some nice boots at a nice discount.
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January 2023 by Dan Beier
Clean store, great service and big inventory to choose from
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November 2022 by Caryn Kinshaw
Disappointed with the customer service, specifically the manager who refused a refund for defective merchandise.
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August 2022 by Niki Mastny
The staff here are so helpful they really make it a great shopping experience. They helped sign me up for their mailers and their club, which has already saved me a ton of money in shoes for kids with growing feet.They have a great selection. Sometimes the online prices are less than the in store prices I noticed when they didn't have the right size in stock and I had to order.
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July 2022 by Macy M
Amazing customer service here at this DSW. The cashier, Makaila, was so sweet and hooked me up with VIP. The store is also tidy. I recommend.
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July 2022 by Robert Rainey
Their selection of shoes for every foot was visibly clear by their enormous display. Unfortunately I have a wide foot and I didn't find what I wanted in a shoe that had wide sizes.
