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December 2023 by Laura Shannon
Pleasant and understanding staff. Thank you.
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November 2023 by Joel
A decent location, and helpful employees that made the start of the trip a breeze. Would be a great opportunity to have a drop box to allow for night drop offs or additional employee hours for vehicle returns.
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November 2023 by Jim Geiger
Always a very good experience. Employees are friendly, professional and quick. The location is convenient and the cars clean.
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September 2023 by Holly West
Fairlawn, OH location has top notch service & makes the experience seamless! They made sure I received a minivan as requested due to the amount to passengers we had it was necessary. Answered all our questions & provided details in case we would run into any issues. Great variety as well! Highly recommend
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September 2023 by Denise Smith
Just wanted to give a big thank you to Hunter at the Wadsworth location and Zak, Jake and Greg at the Medina location for being so sweet and helping me get into a rental car as quickly and conveniently as possible after my accident. The customer service was wonderful! Thanks guys:)
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September 2023 by Lindsey Wilson
The team at the medina enterprise was amazing to work with and made everything super simple. I plan to rent from them again in a few weeks.They answered all questions and were super helpful when i called to renew my rental as well.
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September 2023 by Missy Missy
No issues at all. Great customer service. Located a little further out but, everything went smoothly. Also received a free upgrade. Will return.
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August 2023 by Johnnie Dent
The new store is larger, just as professional, and moves like a well oiled machine! Zac, Jacob, and the rest of the staff really work well together to continue to present a rewarding experience. I will continue to visit this location.
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July 2023 by Mike Wiegandt
Poor customer service and lack of empathy toward a difficult situation has ensured I will never use Enterprise, this location as well as the whole company. Between false promises made by the "escalation department" to being hung up on, this branch and company made the start of a family road trip a worrisome nightmare.Even after attempting to resolve the situation, Enterprise as a whole could not have cared less about the needs of my family. Their policies are meant to protect the company, not the consumer.Be warned, rent at your own risk. Competitors were able and willing to accommodate our last minute needs. Avoid Enterprise.
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July 2023 by Ell Kastel
I am so disappointed with Enterprise. We decided to rent a van from this location for our vacation which we leave for tomorrow. We called yesterday to ask some questions about the features on the van. At no time did the representative make any mention of needing to arrive early for pick up. Due to an unexpected emergency, we arrived 15 minutes late to pick up our van today and this location was closed and we were unable to retrieve our van. They did not call us nor make any effort to find out if we were on our way. Another family showed up at the same time as us and had the exact same situation. Enterprise's customer service was no help and told us it was our fault. They also told us they would contact us back but we were then told by the escalation team that they do not make callbacks. It's been a devastating nightmare and we now have reservations for a VRBO that are non-refundable and no vehicle to get us there. I even found another van at the Cleveland Hopkins airport and requested Customer service update my reservation to pick up at that location and they agreed but it would cost me an extra $300. They refused to price match my original reservation and hung up on us when we requested to speak to a supervisor. Absolutely horrible Customer service.
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July 2023 by Cliff Donoughe
The experience at the local Enterprise on Medina Rd was top notch. I had a last minute need for a full sized SUV for vacation and the team there tracked one down for me at the price I was expecting to pay. Very courteous and knowledgeable.
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July 2023 by Paul Roszak
The location was very busy when I picked up the car and returned it, had to wait a little, which I understand. Jacob Scheck was the only person available to deal with customers, and while very busy, he managed to smile and be very kind and respectful to all customers, and efficiently handle each customer and he took the time to answer their questions. What a great attitude!
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April 2023 by Benjamin Cope
Every time I rent from here, it's a super easy quick experience. The staff is friendly and helpful. You can tell they know what they're doing. Zac the branch manager greeted me promptly on my drop off. When he asked how my trip was, I shared a few small details that he took seriously and quickly addressed. I'm very impressed by the level of professionalism and quality at this location. Thanks to the entire team!
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February 2023 by Miraj Thakkar
I Always prefer this Facility to get a rental car. The staff is wonderful, helping nature, and always ready to get you better options.Manager there is very helpful and polite. they also have a variety of vehicles to choose from and in case you don't like the car that you have been given then the staff is happy to offer you a new vehicle without any hassle.
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November 2022 by Alyssa Geralds
I had a great experience with Enterprise as part of a car accident claim with Progressive. The car was waiting for me at my service center when I dropped the car off for repair and it was even started and warm. A lovely Nissan Ultima, stocked with a saniwipe in case I needed it to feel comfortable driving which I appreciated. An overall amazing experience with Enterprise, Progressive and Lenny’s!
