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December 2024 by Kamae Wolf
Stopped at the atm at this location today to withdraw cash from my social security payment card. The atm tore the $50 bill it dispensed in half. I went in the bank and spoke to Carlos to see if I could get it traded and was informed that because I'm not a customer he couldn't help me. I made the point that I paid $4 to use the atm so clearly I am in fact a customer and that their atm is malfunctioning and tearing the money (several other bills had tears in the side as well, though only one was torn in half.) I provided a receipt as proof of my transaction in addition to my I.D. and Carlos informed me it's bank policy not to assist atm customers if they are not account holders and he turned his head to his computer and refused to look at me any further even though I was attempting to reason with him.
The irony is i am actually looking for a bank, but I certainly won't consider opening an account here whether now or in the future and I highly recommend no one else does either. They don't make any effort to extend consideration when their own equipment has caused a problem and then LEFT THE ATM IN DISREPAIR to damage others cash as well. Carlos' refusal to assist me and then his willingness to let the atm continue to tear up people's money is absolutely disgusting and unprofessional.
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November 2024 by Wes
Great staff
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October 2024 by Kendra Ludington Zetzer-Kirby-Wilson
Everything was great with this bank until I needed help. I asked for a loan so I could pay off my debts and bring them down and I was told okay two days later I was told no you don't qualify so now I'm in debt because after all that they said Oh well we'll give you a $9,000 loan which wouldn't even cover half of what I needed to cover and bring down Don't do it if I could work without a bank I would
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October 2024 by Matthew Musisca
Asked for my SS# and place of employment to cash a check from THEIR bank. Absolutely insane they refuse to honor their checks unless u sign over ur first born and give them a stool sample. Trash bank with trash management. Do better.
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February 2022 by stephan ferrell
I love the peeps at my bank! Highly recommend! Carlos and Roseanne are the best!
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October 2021 by SHADY XVI
My credit card info was stolen and the banker on the line put me on hold until the work day ended, then hung up.
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October 2021 by dominic peace
Worst bank I ever dealt with my fist check deposit I had to wait a whole week I thought maybe because I was a new customer so now I try again with three checks they flag them also now I gotta wait another week to get MY FUNDS!!! WORST BANK EXPERIENCE I EVER ENCOUNTERED!! It’s better banks STAY AWAY FROM FIFTH THIRD
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November 2020 by Jim Early
Worst experience I have ever had with a bank .I was trying to deposit a check from my 401k and they wouldn't deposit it my hours have been cut due to the covid and my family needed it. Went to another bank right around the corner no problems at all lost a customer!!
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November 2020 by Bob Dykes
With fifth third you really do have choices, I had Tina help me out and she was an absolute joy to work with, I actually look forward to banking with her.
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November 2020 by Charles Pritt
Was just at your bank to do a transaction at the drive thru window, I sat behind a gentleman in a pickup who was at the window for 20 minutes. I finally parked my car and went inside and the lady working the drive thru windows is having a conversation with the man instead of taking care of other customers that were waiting. Very unprofessional, this is one reason I moved my accounts to PNC Bank, I probably should move my mortgage to PNC as well.
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March 2019 by Amanda Bukrim
Worst bank I've ever used. Their ATM machine ate my debit card AND cash and I got nothing back for nearly a week. They hit me multiple times with random fees with no notification. They set up an auto bill pay for me that never went through, then they had no record of it ever being set up (let alone why it didn't go through) when I tried to address it with them. I also have a car note with them that I've never once received a statement for, electronic or otherwise. These are just a few of the headaches I've had with them. Don't ever use this bank.
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February 2019 by Raz Sharma
Always short only this location, can not trust them. Make sure you notr every single bill before go there.
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October 2018 by Raju Sharma
Always short only this location, can not trust them. Make sure you notr every single bill before go there.
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February 2018 by maximus daximus
They got ur money if u got the check.
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July 2017 by Rebecca Tyler
Great bank with friendly and knowledgeable staff.
