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November 2023 by Braeden Smith
The attentive customer service is something I value when going to a location, and the team at Nissan Service at Arlington nail it. The work they do cannot be understated and I know I’m in good hands whenever I go. Service prices are a bit high but I know it goes towards quality and care so I can’t really fault them. Despite this they will have a forever customer out of me and my family!
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November 2023 by Tawnee Kincaid
Brandon and Jeremy are wonderful. They both went above and beyond to help me find the best car with the best payment. They were so helpful and upfront. I had such a great experience.
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November 2023 by Paula Mcintosh
They are the best! We always get Amy as a service person and she is very honest with us about the work that needs done. We ask for her each time we have car issues
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November 2023 by Andrea Haynes
Patrick in the Service Department went above and beyond . Was incredibly helpful in getting our daughters car serviced in a timely manner . We have had issues with dealership where we purchased her car and Patrick reached out to them and worked with them on getting important information. We won't take her car anywhere else. Thank you for having staff that cares about customers and their experiences.
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November 2023 by Don Dougherty
Fred Martin service team is the best around. They never try to sale of fix something that doesn't need fixing. They are the most honest service center that I've ever used. I will be a life long customer. The fix it right the first time and 100% Guarantee their work. True professionals. Thanks Fred Martin Nissan for being the best.
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November 2023 by Nick Bashlor
Great product, great dealership, great people! Salesman made me feel like a family member and gave me a great deal that I couldn't refuse. Went to look at a truck and came home with a new one! Awesome experience!!
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November 2023 by Robyn Sims
I've been working with Fred Martin for a long time. I got my very first car from their super store as a late teenager and I've purchased two others through their Nissan dealership. They've always done right by me. I've never ever felt like I was getting taken for a ride in any negative way. I also trust them with the care of my car. I trust their knowledge, feedback and experience. More recently, I worked with service advisor Amy B. She was nothing short of awesome. She made me feel very comfortable and cared for. She gave great and honest information that helped me make the decisions I needed to make. I would absolutely recommend Fred Martin to anyone.
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October 2023 by Brad H.
I sold my 2021 Nissan Sentra to Fred Martin Nissan, Lou and Jeremy, for $17,500, October 7, 2023. Lou and Jeremy both told me that the payoff was $17,499. I kept asking Lou if that was the amount the dealership was sending to Nissan Finance and he kept telling me that $17,499 was the payoff. I received letters from Nissan Finance dated October 11th and October 18th certifying that payoff was was received for the 2021 Sentra in the amount of $17,024. $17,499 [stated payoff] minus $17,024 [remitted payoff] equals $475. I later learned that Fred Martin Nissan did not provide full disclosure or complete transparency in the Vehicle Sale To Dealer Agreement, Payoff Amount, $17,499. The dealer did not disclose that they inserted their $475 "Buyer Fee" into my payoff amount of $17,024. The FTC says that bogus fees like this are not to be hidden by the dealership.
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October 2023 by Harold Spaulding
Nice place, and the interface was quite seamless. I only had to tell Amy Bailey what my concerns were and she gave me a price, and I was able to decide whether I wanted to proceed (I did).Service advisor Amy was polite, knowledgeable and professional, and that’s about all I could ask for.Will use them again.
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September 2023 by Tom R.
I've been having my Nissans serviced here for years and I wanted to say that Patrick (in service) has been accommodating and has gone above and beyond many times for me. I actually can't believe that it took me so long to write a review. Whether you purchased your vehicle there, or didn't... you won't be disappointed with the service department. Thanks Patrick!
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September 2023 by Rachel Semonin
I Love this Dealership! I just leased my fourth vehicle from them! Holly Rhodes, in sales, always works with me to get the exact vehicle that I want. Colors, options, payment etc! The Service Garage is professional and efficient. Service Manager Patrick has never steered me wrong!
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August 2023 by Erin McGaughey
Rich Wilson was extremely helpful over the phone and was always available to answer my questions. He was able to schedule my car for the repairs and get parts in very quickly, assuring me that everything was handled and completed correctly. Lou Kimevski also assisted in speaking with the technician who worked on my car and also talked through the potential trade in value for my car, in order to help me decide the best course of action at this time.Another fantastic experience at Fred Martin Nissan! I won't go anywhere else!
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August 2023 by Michael Douglas
I've been a client of your service dept for 12 years now. The service you provide has always been fantastic. I especially like the fact that I've seen the same faces year in & year out. Patrick has become a trusted advisor. I appreciate that. Thank you so much for all the years of advise & excellent service.
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August 2023 by Bob Mattern
My service was performed on time and was great. Your servive people are very good. No the bad news. I don't know why you offer a car wash. My car looked better before my service. Actually I stated I did NOT want a car wash but when I picked up my car it was washed and covered with water spots. Your car wash is hideous. Either you should invest in a good car wash or not have one at all.
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August 2023 by Hanah Ramsey
Clay Moore is a very nice and down to earth salesman! He made my first car buying experience stress free and answered any/all questions that I had. Will be recommending!
