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December 2025 by Milana
Deepen was a delight helping us get our new Toyota 4 Runner! Efficient, friendly, and reliable when helping us pick out the perfect vehicle to build our family and travel!
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December 2025 by Jack Leverett
Bought a truck here in the summer, come to find out the 4WD is faulty in the winter. Avoid this place at all costs.
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December 2025 by Tracy Braho
I wish I had read the 2.5 reviews on other sites but will Not be back here when buying a new car in a few years. I left a 1 star review on every site I could. We bought a 2025 Prius & had to jump it ourselves to get it to start. We were told this would be taken care of-it wasn't. It was night, we couldn't see & they rushed us through but yet we were there until 9 or 9:30 PM on a work night. They did not give us time to review paperwork & now I will be refinancing as well wasting more time I didn't have. I was going to Warrensville Heights & definitely regret not going there. I urge you to buy elsewhere. After the sale- you are nobody here. My husband noticed the front tires were bad the next day & called them. Both the salesman & management pretty much stated too bad when they told us to come up & purchase new ones. The salesman we bought off my husband said he may bring the car back & he hung up on him. He tried to call him back 3 separate times & he would not talk to him. We also talked to the owner's son with no response so the fact that the owner is stating they want to make it right is incorrect since they had that chance several times & chose to ignore it but hey it's all good-we (& others we know won't be back nor go there again) guess the reviews online are correct & we should have heeded their warnings. Lesson learned & will tell everyone I know. We gave them a 2018 trade in with new brakes, new rotors, new battery, new back windshield wiper & fairly almost new tires. We expect the same treatment on a 2025. Went here as our old salesperson at another dealership left & they asked for a chance to earn our business. Lesson learned the hard way. Definitely not going back. In any case word of mouth is the best tool. Buyer beware. The only good there-Lucas helped us figure out how to get started on setting up our remote start.
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December 2025 by Alexandria Rhodes
Brian was wonderful to work with and very thorough throughout the buying process! He made a stressful situation easy to understand and I’m very excited and happy with my new dream car!
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December 2025 by Kristi Benjamin
Brian was awesome. He is very informative and pleasant to work with.
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December 2025 by Karl Jones
Jeremy Trifero at Ganley Toyota was very efficient and courteous and made my Toyota Tacoma leasing experience a pleasure.
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December 2025 by Michael Reed
Jim was an excellent man to work with. He was willing to work with the higher-ups on securing a deal. The company was easy to work with and timely in communication.
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December 2025 by Mollie Bitting
Just purchased a new Toyota from Ken Ganley Toyota Akron. Had a great experience with Dan Favetta. He was professional and easy to work with. I love my truck and would recommend!
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December 2025 by Madhav Gampala
Was able to get into a new car within 3 hours. Jim and Kenny were easy to work with. Proud new owner of a 2025 4 Runner. Highly recommend!
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December 2025 by Kashta Kushite
I recently had the pleasure of receiving a phone call from the management team at Ken Ganley, specifically from the E. Market St. location in Akron, Ohio. I want to take a moment to express my sincere appreciation for this thoughtful gesture.
During our conversation, I received a sincere apology about a minor error with my vehicle's VIN number. It is easy for anyone to make a mistake, and sometimes businesses can be quick to make excuses instead of addressing the issue. However, the response I received from Ken Ganley was truly commendable.
The call not only acknowledged my concern but also made me feel genuinely heard. It was evident that my business and satisfaction were valued, which is a rare quality in today's fast-paced world. This personal touch meant the world to me.
The interaction solidified my belief in the leadership at the E. Market Ken Ganley. Their commitment to exceptional customer service is clear and greatly appreciated. It is reassuring to know that I am doing business with a team that prioritizes its customers and strives for excellence.
Thank you, Ken Ganley management, for your dedication and for going above and beyond. This experience has strengthened my trust in your team, and I look forward to continuing my relationship with Ken Ganley.
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December 2025 by Alonzo Shell
Great customer service from Jesse. Really appreciate him.
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December 2025 by Matt Romick
Danny Coons and his Head of Maintenance were great! My wife and I were in a bind with our truck on a Friday. It needed major repair and we were 3 1/2 hours from home. They had us fixed and ready to go by 1:00 pm Saturday. Great people! Great Service!
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December 2025 by Carl Jordan
The service was great. The inspections always find some needed repair that should be taken care of. Having tracked all service at Ganley the most recent suggestion should have found that the suggested repair was not needed so soon. Just he happy with repeat and satisfied customers. Don’t try to bilk us!
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December 2025 by Lauren Crislip
Thank you so much for the awesome experience with Jeremy Trifero and team!! Great customer service, very helpful and knowledgeable!
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December 2025 by Lindsay Salvo
Absolutely Outstanding Experience with Jesse Willig!
Anyone in the market for a new (or new to you) car - Jesse Willig is your man!
I cannot say enough good things about my experience with Jesse. From start to finish, he was the definition of honest, genuine, and customer-focused. Not once did I feel pressured or rushed—he stayed completely on my agenda the entire time. Even though he was clearly helping multiple customers, he somehow made me feel like I was his only one. His calm, kind demeanor put me at ease throughout the entire process.
He truly goes the extra mile and then some. He paid attention to every detail, made sure I found a car I absolutely LOVE, and took his time walking me through every feature so I felt confident before driving off the lot. His dedication and professionalism are unmatched. If you want someone who is knowledgeable, patient, and sincerely committed to your satisfaction, look no further. This was hands-down the best car-buying experience I’ve ever had! Highly recommend! 🙌🚗✨
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