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December 2023 by S. B.
Exceptional service, friendly, personable, caring, professional and fast transactions . A very positive experience every time I walk in. I highly recommend this credit union and their services.
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December 2023 by Lynette Hutchison
I have always been happy to visit Gen Fed. Everyone is extremely helpful and they always go out of their way to help me. I was having trouble getting into my app. They patiently helped me understand what I was doing wrong, and didn't make me feel completely computer illiterate! So grateful for excellent customer support! Especially now days, when customer service is hard to find, let alone get!
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December 2023 by Becky Pataki
I am always treated with fantastic customer service. Always feel that I'm welcomed and no matter the questions I might have they are graciously answered. I recommend Gen Fed to everyone.
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December 2023 by Mark Sipos
Great, friendly customer service. Offer good advice on their products. Easy to deal with and never a problem.
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December 2023 by Robert Baumgartner
Raquel Escott at the Akron branch is amazing. She went above and beyond to help me in the branch the other day!
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December 2023 by Jeff Bohaychyk
Rebecca is awesome, made our experience very pleasant, thanks
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July 2023 by Crystal A Lees
There’s only one person there that seems to know how to serve their clients, and she made retired. It seems that enthusiasm or interest in helping a customer isn’t part of the equation. You know how someone rolls their eyes when you ask them something? That has happened several times. How about, the teller tells you point blank that they can’t do something after you call and speak to the knowledgeable person that yes , that can be done, but you need to come in to do that. When you drive over 10 miles and get there and the teller says they can’t do that, because she’s too lazy to get the paperwork. With again that rolling of the eyes bs.
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December 2022 by Kathy Davis
This comes From G. Fox another member here at Gen Fed.I have banked there since around 1996, have had 2 home loans and 3 car loans and I never had any trouble getting the loans. I just had some checks stolen from a Mail box at the Post Office, someone got into the box and one of my checks was rewritten and cashed. It took me 2 weeks to get it figured out and Gen Fed instantly closed my account, got me new checks and redeposited the money back into my account.What better service can you get than this?Gen Fed Rocks!! Thank You!!G. FoxVERY Friendly, Asking in a friendly manner always helps when you are unable to remember your account number.
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December 2022 by M E
Very helpful. Great loans at great rates. Used genfed many times and always worked with me to get what I needed.
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November 2022 by Carolyn Young
The GenFed Credit Union in Ellet is absolutely the worst credit union you could ever walk into! The staff is not friendly and gives you a hard time every time you want to make a withdrawal! They can’t even manage to lookup your account number by using your driver’s license. Even after you give them the exact name on the account to look for. You wait and wait until someone finally finds your account and you get to make your withdrawal! Something that should be in and out takes 20 minutes! Save your time and patience and bank somewhere else!
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August 2022 by Timothy Powers
Attentive Professional and fast service through the drive thru windows
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June 2022 by joe vassel
They are one of the last classy establishments around that offer true customer service and help! Kristen and Ashley have been awesome helping me getting my finances right with the correct loans at great rates?
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June 2022 by Gregory Hower
Ashley Conklin delivered a great customer experience! It actually made you feel good about dealing with a bank again!
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June 2022 by Rick Thoerig
I have to say they are prompt and respectful. Have been a faithful customer for a long timeRick
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June 2022 by Anthony Hornbeck
Excellent Customer Service and services offered. Highly Recommend!
