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October 2024 by Ghaleon Ofvane
The ATM here always seems to have issues or being serviced. I went to deposit cash at 3:50 and the machine stopped taking cash. Then multiple people tried to go inside but they locked the doors before 4 pm so at least 5 people had to go elsewhere. I attempted to go to the store and come back 30 minutes later and still the ATM wasnt working. I've been with Key for over 10 tears and this branch is the only one really close to me. Time to switch
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October 2023 by Teresa Roberts
Beautiful people very friendly helpful great bank!!
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June 2023 by Leigh Ann Combs
Very friendly
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June 2023 by Donald Zirkle
Fast friendly and helpful service
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April 2023 by Mary Wallace
Not good. Teller questioned my check. Never had a problem before. Guy came over said it could be refused, because I had a address label on it because I moved. He said it was altered. I've never bounced a check there. So petty. I'll pay you off early, and be on my way. Never to return.
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September 2022 by Brett M Drummond
The wait times and fees make this a star review. The tellers are always nice.
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August 2022 by Kelsey Zastudil
Very friendly and works with my schedule !!
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May 2022 by Michael Wilson
The lady at the window began servicing me, then left me waiting while she attended to another customer inside the bank for 5 minutes, with no mention of what was taking place.If I was there first, how did I get serviced last.Then, they asked for my SSI #, which they never did. The service was horrible. I recommend using the Cuyahoga Falls branch.
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April 2022 by Susan Moore
We’ll another branch that won’t answer the phone before 5pm. No, I don’t want to hear about Covid safety. No, I don’t want to schedule online. Yes, I have a question about getting a document notarized.I guess Ill try Chase.
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June 2021 by Roach
I DO NOT OWN THIS PLCAE!!! no one ever said that I did but I wanted to make it clear
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March 2021 by Ray Simpson
Though smaller bank the customer service is great. The only downside is when going to atm it disperses large bills which is difficult as many places dont take them
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January 2021 by BeastRob36
3 stars bc it has an ATM drive through and the ATM is always in service, which is amazing . But only 3 stars because that drive through area is always dirty. This is bad on both ends. Those of you who drive through and decide to leave receipts, empty cups, tissues whatever it is. Grow up. Key you should know ppl are gonna be irresponsible dirt bags, so someone should be cleaning the area up.
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June 2020 by George Jones
I have never had a bank that treats me as good as Key Bank. The staff is absolutely excellent and they help me with all my needs. Anyone that does not have an account with this bank will never know what a good bank is and i would never consider changing banks no matter what.
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April 2020 by Nichole Allison
They shut down my account on me because someone tried to help me and give me money for food they did not like that so they closed out my account
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February 2020 by Anand M Chaturvedi
I had a horrible experience this morning at the Waterloo branch of Key Bank. I waited 45 minutes for a simple signature guarantee. I finally had to leave without the signature due to a previous commitment. They have terrible customer service. I would avoid this branch!!!!
