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March 2024 by Timothy Puin
Great experience at Portage Crossing today thanks to Carsen. She was an expert on the right style, size, price, and measurements for me and was able to help other customers at the same time too. She came up with a creative solution that saved me money that I never would have thought of. If you HAVE to wear glasses, you couldn't ask for anything more than Carsen.
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March 2024 by Callie Marsch
Took in a pair of vintage sunglasses and they quickly tightened and cleaned up at no charge! Coming back for when I need new glasses!
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March 2024 by David Pewton
Definitely 5 star, I wish every person I have to deal with was as nice as Brenda.
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February 2024 by Mark Abate
Excellent customer service. Honest service. The staff are very knowledgeable and helpful. Highly recommend this store in Cuyahoga Falls. They go above and beyond.
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February 2024 by Lori Ast
Always went to Lenscrafters for all our eyeglass needs. Love, Dr. Ty Miller but this last time in, they told my husband after coming in 4 times for adjustments that his glasses were made wrong and there's nothing more they can do. WELL EXCUSE ME he didn't make them YOU did. So there you have it, nothing like making you feel wanted. Mine still don't sit right on my face but I was scared to say anything and mine needed adjusting because I fall asleep in mine lol. So I'm out.....
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February 2024 by Alice Kopunovitz
Very knowledgeable, kind, and professional staff, technicians, and doctor. A very good experience and appreciate the explanations of all the various exams and what the results show.
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January 2024 by Matthew Voloschuk
The entire staff was amazing from the eye exam to getting new glasses! Brenda was super helpful while picking out my new frames! Great experience!
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January 2024 by Katie Adams
So helpful!! Even though the didn’t have what we needed for our 2 1/2 year old, they went above and beyond to find somewhere that did and took our insurance!
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January 2024 by Yvonne Miller
Brenda was wonderful to work with deciding which frames and lenses were the best option for me. She was very helpful and not pushy.
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January 2024 by jacqueline taylor
This location was very clean and has a large stock of frames to choose from. The technician who waited on me was very helpful in picking out my new frames. She was very knowledgeable and patient. Very pleased with my experience at this location. I traveled from Cleveland to Cuyahoga Falls and will do it again because of the treatment and variety of frames.
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December 2023 by Mark Wood
Brenda was amazing! So helpful and kind. I will be back if my vision insurance works through LensCrafters. Thank you for a wonderful experience!
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December 2023 by Russell Churchill
I really appreciated Brenda's professionalism. She made me feel comfortable instantly. Her experience really helped tremendously!!! All around great experience!!!
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December 2023 by Rebecca Hajek
Carsen was helpful, insightful, and beyond patient with me while I ordered my new glasses. She immediately pulled up my insurance info and advised what allowances and coverages I had available. After my appointment, she showed me items that matched what I was looking for, answered every question, and made sure that all of my concerns were addressed. She was warm and personable, and made me feel welcome while I took my time deciding between two frames. She is an excellent consultant and certainly an asset to the team! Thank you, Carsen :)
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November 2023 by Jorge Paz
Good prices, good service and there's a ton of eyeglasses.
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November 2023 by Traudy Cook
First eye exam extremity thorough very friendly also
