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March 2024 by Tamika Lewis
I just want to warn Ppl about this place. They did a oil change on my car and it’s been like a year and I haven’t had it done since so I can’t call them to complain about it because all they’re going to do is say they didn’t mess my car up and they wasn’t the ones who did the job but that was the last time I had my oil changed was from these people and they stripped something under there and messed my oil pan upand didn’t tell me about it so just beware when you take your car over here to this placeUpdate. Y’all could have at least apologized for messing my truck up
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March 2024 by Thomas Huber
Very happy with the job that was done very professional thanks.
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March 2024 by Douglas Lemon
D is an amazing worker, kind, friendly, and made the experience an all around pleasure
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March 2024 by Gabriella Wilburn
Forgot the cap to my rim and only remembered because I went back in to ask why my tpms light is now on after a tire install. When I called back days later to ask why it’s still on, after a drive cycle has been completed, they lied about the tpms light being on when I first came in.Incredibly dissatisfied and frustrated, should have looked more into the reviews and asked around as I have now heard other similar stories or worse.
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March 2024 by Linea Maul
The person at the desk was very rude! I went there for an emergency tire change due to having a flat tire. But the actual mechanic was very nice!!
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March 2024 by Tim Bennett
I ordered tires from Amazon that were to be delivered to the Tire Choice Auto Service Center at 588 W. Waterloo Rd Akron, OH 44314. I recieved confirmation that the tires were delivered by UPS on 1/29/2024 @ 12:25pm.My appointment for the install was 2/1/2024 between 4p and 5p. I arrived at the location 588 W. Waterloo Rd Akron, OH 44314. And was told they did not have the tires. The manager stated he just took over this position. I showed him the confirmation that the tires were in fact delivered to the specific location.I called them on 2/2 to follow up on the process of finding the missing tires. I was told the manager put a call to Amazon and was waiting for a call back. He said once he got the call back he would call us. I looked up the tracking number and found that the tires were delivered and were signed for by a Calhoun. I called back and told the manager that I see on the confirmation they were recieved by Calhoun. He put me on a brief hold. He came back and said that Calhoun had quit that same day. I asked if they have cameras. He stated no!! I asked how we proceed. He said he is now waiting for the regional manager to get back to him. Still to this day have heard nothing back from store manager 6 days later so I am in contact with corporate office, I've filed a complaint!! Trust me their def not in a hurry to handle this situation! NEVER USE MONRO (NOW TIRE CHOICE ) on W. Waterloo rd
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February 2024 by michael robert
Shout out to the manager Dee for giving me great service! Well respectable manager, he met all my needs on my car service. Great guy!!
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February 2024 by mikeisha kemp
I was not happy to have to wait a hour and a half for an oil change. The entire staff was new I’ve never seen them before and it was bad service to me
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February 2024 by Sean w
Don't waste your time or money getting an alignment here or any tire choice location. I went to two of them they did an alignment but did not fix the problem they could not figure out what was wrong or why the tires were not aligning correctly. I even asked them if the shins on my truck were correct they had no idea what shims were lol take your car to the alignment shop or any actual alignment shop that does strictly alignments I took it to the alignment shop on tallmadge avenue they knew what it was within 20 minutes. A bent spindle.
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February 2024 by James Grant
Went to get tires ,Mechanic advised me l had a hose that was losingAntifreeze.Two hours later my car is on the side of the road overheating.My car had no leaks of antifreeze Friday afternoon when l put windshield washer fluid in.Won’t ever go back there again for anything .
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February 2024 by Michelle nolan
Very helpful and got great service for a reasonable price
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February 2024 by Talisah Gardner
My car ended up in an accident where it ended on the railroad tracks so I had to get a new tire and a new rim which was gonna be really expensive. I reached out to tire choice and the new management there was willing to work with me, and the warranty that had closely expired, and I was able to get a tire and my rim all in one week even though I had to Pre-order the rim from a different company. He was very helpful and patience with me when I arrive without a rim for the new tire! They are short staffed so manager was running back and forth between answering calls and fixing things. Company needs to help this man before they lose another good worker.
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February 2024 by Jennifer Calhoun
They broke my car during an oil change and kept it for 3 days. Instead of being honest about it, they kept telling me it was almost ready. Therefore I did not make alternative transportation plans, and I drove to the shop four times to pick up a car that was not ready.Do not trust them with your car.
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January 2024 by Qiana Harper
Terrible experience
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December 2023 by La-crisha Williams
The worst service ever!! I’m new to Akron and used tire choice in cleveland and got great service so I tried them here. First I had it at the one in Tallmadge it was there for two weeks they had fired everyone there and had me bring to this location. My truck has been at this location since November 9th. I was on vacation so I wasn’t worry about if my truck was done until I came back. I have been getting the run around ever since the 20th. I have a warranty so I told them the manager Vince kept telling me he called and was waiting on them. So I called them to see what’s the hold up and he never called them. I finally got a day off and decided to have my truck towed today. I don’t know how they have all these great reviews smh! Maybe friends or family!!
