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November 2024 by Becky May
Everyone here was so kind and helpful!
Jimmy fixed the door trip right away and I didn’t have an appointment. Will use them in the future.
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November 2024 by Bryan Siegman
Collision center was fast,professional and friendly !
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October 2024 by Tina Baker
The staff that I dealt with were so nice and seems like they care about my issue and would help me all the way! It's nice to feel welcome when you come to a new place!!
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September 2024 by jeff mullins
Had a deer strike on my new Kia. Erin and Jim took care of me and my car. Totally satisfied with the whole ordeal and my car came out just like new. Definitely recommend Montrose Collision
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September 2024 by Ashish Angl
I had an area of superficial scratches on my car. Joeseph Polevka inspected my car and buffed out the superficial scratches in a few minutes. He was very professional and did not charge me for this. I had a few other older deeper scratches. He was honest and told me it would cost over $1000 to paint and fix all of those scratches and it is optional. I appreciated his integrity and not trying to upcharge me unnecessary services.
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June 2024 by Beverly Knouff
I can’t say enough great things about Montrose Collision Center. Our car sustained thousands of dollars in damages from hail while we were in SC. We worked with Jordan Lambert at Montrose. He was always professional and kept us informed as the work progressed. Not only did the outside of the car look fantastic but the inside looked as if it had been detailed.
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June 2024 by Brandon Dorsey
Towed a car in there today and the key was misplaced! Gentleman in body shop even helped looking for it. Hats off to Cassandra!! I called her back and remembered I might have put the key in the gas lid. 5 minutes later she called me back to let me know she found it!! Thank you
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May 2024 by Saran Perry
My insurance company recommended Ford Montrose Collision Center, I never received an update on my vehicle within two weeks, I had to call them. Some parts were on back order.my vehicle sat outside for three months without being started . When I finally picked my vehicle up three months later. I drove it less than five miles , the AWD censor and Emissions system light came on and the vehicle idled while in park. I was asked to bring it back , so they could troubleshoot. The collision center was unable to fix the vehicle, they sent it to Sierra Acura. Sierra Acura, ran test and sent a video a censor needed to be replaced, my rotors and break pads. The video mentioned that this was likely from sitting in outdoor elements for a period of time . Montrose Ford cover the cost of the censor replacement.
I spoke with the director Jim, he was condescending, lack empathy, and was rude. I have never experienced anything like this in my life. I was left with a bill from Acura for $1400 .
Jim spoke with the service technician from Acura who confirmed that this was likely because the vehicle sat . I was responsible for not only the bill , but transportation to pick my vehicle up from the location they sent my vehicle to. I had just replaced my rotors in Oct and breaks in January.
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April 2024 by Doug L.
I had a very positive experience with Adam and his manager when recently purchasing a used Volvo. They were up front, easy to come to terms with and made the whole process stress free. I came 2 hours to get this car and very much appreciated that it was as advertised and maybe even better. Would look to them again next time I am in the market.
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April 2024 by Jack Gleason
Good people.. was a touch higher estimate than expected
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February 2024 by Md Hossen
They are always lie, they never kept promises to people..!
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January 2024 by Jeremiah Keeler
Good job
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January 2024 by Sara Rabbitt
If you get the chance to work with Joe Polevka, you’re in great hands. He’s an excellent communicator, coordinator and overall good guy.
The repairs done by the shop were to my expectation. One small issue came up, but was dealt with IMMEDIATELY.
Highly recommend!
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January 2024 by straight line
They are professional clean very clean work
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January 2024 by ken swope
Always great service with a smile and a laugh or two.
