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December 2023 by Aimee S.
My sales rep Knobi was amazing and very patient. she helped with all questions and concerns
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November 2023 by Patricia Meehan
We had a great experience working with Jonathan in buying our new vehicle. He was knowledgeable, took the time to answer all of our questions and there was no pressure whatsoever when we left to consider the purchase. When we returned to purchase the vehicle he ensured that everything was taken care of and ran smoothly. Truly a pleasant experience.
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November 2023 by Mike Kren
Jordan did an excellent job with answering all of our questions and being very patient with us during our finance process. The dealership acknowledged every request we asked for in regards to putting the vehicle up on a lift to inspect. Overall, our experience was excellent and would highly recommend you come see Jordan for your next new vehicle!
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November 2023 by Wess
The car is great. The sales tactics are what you need to watch out for. They will sneak the extended warranty in on you because your signing stuff so fast with no time to read it and take it all in... They won't tell you you're buying it like a tire or TV salesman would. I have never been fond of car salesmen... You're going to get screwed. Just how much is the question? If explained, I would not take an extended warranty! I'd never come here for this fact... Warranty snuck in period... I really don't know how some of these salesmen sleep at night, but you reap what you sew! Plus for my credit rating loan interest was way too high!
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November 2023 by Meredith H.
Hate to leave poor reviews, but this place definitely earned it! Can someone say SHADY? First off, manager Emily was rude, condescending and a liar. She tried telling us the car we wanted to trade in sold for thousands less than it actually does. This place clearly isn't used to educated clients and it makes me sad to think they are taking advantage of already disadvantaged individuals. From the start, I noticed a lot of the clients looked to be of lower socioeconomic backgrounds. My husband and I both do well, are highly educated and do our research before any financial decision. Emily spoke to us like we were naive children. It was beyond laughable. This place is selling cars with structural damage without giving much detail but will low ball a car that functions 100% correctly. Makes sense? Do not go here if you have any level of self respect. After leaving, we found countless reviews of how shady this place is. Emily, next time treat your customers better and don't put your sales team in a position to lose a good sale.Eric our sales person was nice and I'm truly sorry Emily cost you a possible sale.
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November 2023 by Bill Loomis
Our salesperson, Jonathon, was amazing to work with. We began by telling him that we are comparison shopping and had other dealerships we wanted to visit after viewing their one car we were interested in. While we were on the lot, he was very knowledgeable of the vehicle and helpful in answering our questions. When it came time for our initial visit to end, he didn’t pressure us to stay and make a purchase. We respect him for that. We did return and began the process of purchasing our vehicle. He was polite and respectful to us. We didn’t just feel like a customer. He engaged with us and our young child and repeatedly asked if we needed water or anything else while waited for finance.. He offered some bonuses to our car and deal. We were very pleased with him and the way he treated us. A few days later I contacted him about something and he immediately took care of it. This says a lot about his character as a person. He could have blown me off since he already made the sale I would highly recommend asking for him if you are looking at a vehicle on their lot.
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November 2023 by Vince Senn
Nathan is a great guy, very charismatic and will answer all your questions. Hell try to get you the best deal that he can. He's very knowledgeable. North coast Mitsubishi staff is very friendly and will explain things throughout the whole process. They make buying super easy.
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November 2023 by Rebby Koester
I walked into North Coast Mitsubishi today desperate for a truck! With the help of both Mark G. and Emily R. I was able to secure a beautiful truck. They were both impeccably knowledgeable on getting me the best trade in and financing. Beyond grateful for an authentic and efficient experience.
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October 2023 by Jodi Flinn
Updated 10/6/2023I wanted to update my review so that everyone involved gets the recognition for their above and beyond service!! Jonathan, thank for the great service on selling me the car. You are an all-star all day! Chris, thank you thank you thank you for my new fob with remote start. You're the best! I highly recommend anyone to go there for the great work they do and drive off in your future vehicle!
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October 2023 by Bob P.
Great salesman. Horrible back office. They tried to give me an interest rate almost 4% more than I had been preapproved for. Their own documentation is inconsistent and has misspellings in it. They lied to me about the opt out provisions for selling my private data in violation of the federal trade commission rules. and they didn't disclose the insurance requirements for the financing company until after we had signed the contract. Would never go back and would never advise anyone to use them.
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September 2023 by John Gordon
Bought a vehicle from North coast a month ago and immediately started having issues with bad vibration. I called last week to schedule a service to find out the cause of the issue and immediately was met with someone who didn't even know that there was an appointment scheduled and could not find my info. After setting up a NEW service appointment and having to re-explain the issues I am having I was told I had to pay a $90 diagnostic fee to even have my vehicle looked at. I understand the vehicle was purchased used but with only owning the vehicle for a month I was hoping someone could have at least looked at it or given me some advice on what a possible cause may be, not "well you know these vehicles are bought as is". I'll never buy another vehicle from these guys again and I sure as hell won't ever bring anything to that service department again.
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September 2023 by Paul Williams (Vicious0311)
I had the pleasure of working with Ean on my most recent car purchase. He was extremely helpful and answered all the questions I had. He made the purchase process easy (and I’ve purchased many vehicles in the past). It was quick and painless. I would suggest this associate to anyone looking at a vehicle at this establishment.
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September 2023 by Mark Maurer
I just purchased a 2015 Ford F-150 from North Coast Mitsubishi in Akron. The service could not have been better! Nathan was my salesperson, and he was extraordinarily knowledgable and helpful. Since I was driving in from Pittsburgh after work, the dealership stayed open after closing hours to help make the transaction. I could not be more pleased with the vehicle, price, or service.
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September 2023 by Tristian Green
Mark Geis was fantastic! We shopped online showed up test drive and looked over the car. From start to finish it only took 3 hours. Mark made the process smooth quick and efficient, thanks to him we weren’t there all day!
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August 2023 by Rosanne Cifani
I recently had the pleasure of working with Roman as my car salesman when purchasing my Jaguar, and I couldn't be happier with the experience! Roman's exceptional knowledge, creativity, and friendly nature made the entire process smooth and enjoyable. He went above and beyond to understand my needs and find the perfect car that exceeded my expectations. I highly recommend Roman to anyone looking for a top-notch car buying experience. Thank you, Roman, for an outstanding buying experience! You earned a lifetime customer!
