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November 2023 by Angela Harris
Always very friendly and helpful a lady helped me right away and she let me know anything I needed to help me with a lot of deals if I had a problem they fixed it immediately they seem to always aim to please their customers ?
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November 2023 by Lady Ravn
I have always been helped here beautifully - every staff member at this location has been awesome.
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September 2023 by michelle beers
Excellent customer service provided today by Joe, Olivia and Dawn. Appreciated all of your help and expertise!
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July 2023 by Cara Smith
Extremely unprofessional staff aside from the one gentleman that helped me after standing around for over an hour. The first rep that initially started helping me had poor communication skills and seemingly began ignoring me when his homeboy came into the store and left me wondering what the hell was going on. Oh and there was a customer sitting at the counter with an open bottle of Patron drinking like he was at the bar. Whoever manages this store needs evaluated. I’m only giving 2 stars because the last rep I was passed off to was very helpful and professional.
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July 2023 by Catherine Toland
Difficult for me to select a new phone. The staff was very patient with me and I left with merchandise that is pleasing to me.
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July 2023 by Charles Sanders
Tried to get some assistance from these 3 rocket scientists and it was like pulling teeth. They knew I wasn't going to spend a lot of money so they just didn't care.I figured my issue out soon after so it all worked out. TMobile needs to be a little more choosy in their hiring
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May 2023 by Lashaune Browder
I was a tmobile customer for 17 years until November of 2022. I switched providers to another carrier. I switched my plan 4 days before my next bill wad due. I understood I owed that bill and the router I was sent I accepted that charge. They continued to bill me for December service 2022 even though my service stopped November 10th of 2022. I called in November, December and Jan disputing the additional month's service charge. At no point would the customer service rep get to a supervisor and I kept being told someone would call me back. No one ever did. They sold my account to a collection agency March 5th. I paid the balance owed in full $257.68, I paid $260.00, I never got a refund of the extra money paid. I believed my account was paid in full. I no longer received invoices stating I owed any additional fees to tmobile. I just got an alert this weekend that I have a collection open for tmobile for $61.00. How is that possible when the system how is that possible that I owe more money?? Now I have to dispute these charges. I want a call about this , once your not a customer tmobile doesn't care about working with you. I had considered going back to them but now I won't.
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May 2023 by Becky Summer
The associates need training and the phone service itself need improved
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March 2023 by Kelly Seymour (Treedude)
Just a bad Sim card! But excellent service like I want it.
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February 2023 by Daniel Rolf
I feel that th we sales team is a bit like used car salesman, not so trusting I am about how you secure totally wireless internet
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February 2023 by XoLz EnTity
Want to show appreciation to this dude Bryan, he gave me true motivation today while getting my phone together !
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January 2023 by rachel maskovich
my dad's old phone finally quit working and he was in desperate need of a new one. went to this store and got him into a new phone, with a cheaper, more updated plan. the whole experience was great.
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November 2022 by Rodney Zimmerman
Dawn is the best and made my visit quick and painless.
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November 2022 by anthony nihart
Went into the store to transfer from another company and get a new phone... They ran my credit and I was approved but due to some price points I had to take some time to think about my options.Came back in the very next day (today) to get the phone and since I didn't remember the 6 digit password from the day before (I went to 5 stores looking) they said they'd have to hard pull my credit AGAIN.I might not ever get a new phone at this rate... But it definitely won't be from here.
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September 2022 by John Casady
They help me transfer to a new phone. Very helpful and friendly.
