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January 2024 by Corrine Luvas
If I could give a zero I would. I walked into this store, thinking that it was a corporate store, to have my new phone set up, and trade in my old one back in October 2023. I asked the man who approached me, if this was a corporate store, he said no but they are TMobile exclusive and they can do all that a corporate store does. After some convincing, I said ok, and asked him to activate and set up new phone, bought some accessories, and he wiped the old phone from all my data, and boxed it and gave me the tracking receipt, and when I went to reach for the box to take to UPS drop box, he said that he would do it. Two weeks later I get an email stating the phone had not been received, called the store talked to another employee who informed me that they are not supposed to take trade ins there! She looked for phone, could not find and said she would talk to the guy who helped me, never heard back! So I went to a corporate store to see about what was going on, they ran the tracking number and said it was received at the wherehouse. Here we are in January and my acct says there was a problem with the phone, and I’m not getting the credit for it! Mind u it said was received and in good condition by person at the store! So now after spending an hour on the phone with customer service there is a whole big issue! Please, go to a corporate store for ALL your T-Mobile needs! They will take care of you the best, this store is the worst experience I’ve ever had! The name at the top is misspelled. The last name Lucas.
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January 2024 by Tesa Heiney
Best experience I’ve ever had at T-mobile!!! Mieyana is the best store manager there is!!!!
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January 2024 by Mark and Lisa Swartzentruber
Great store. Very helpful. After having other stores decline to help us as we had bought our phones online Lexi and crew in Ellet were a breath of fresh air. In my opinion the best T-Mobile location in the area!!!
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October 2023 by David Messenger
Great service
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September 2023 by Joe Gobrogge
Came in a few days ago to switch carriers. Micah was super friendly and helpful. He kept a smile on his face the whole time he helped me even after having to come back after running home to get something I didn't bring with me.
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July 2023 by Devonie Yurich
I have been to A LOT of mobile cellphone stores all carriers and this by far was the BEST experience ever in my 50 years!! Harmony is a amazing representation of how to have great customer service!! Will always go there as long as she is there.
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July 2023 by Loving Cupcake
The store manager was very rude and said he does not have any iPhone 14 in stock and wanted to argue with me. Very un professional.
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May 2023 by Bruce Pittman
Today's service was number one I come out the store smiling Harmony was a great sales person and she took care of me very well so I just wanna say she did an excellent job
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April 2023 by tiffany reed
Mieyana was extremely helpful! She greeted me as soon as I walked in, she asked me what I was looking for, and if I needed any help. Initially I only went in for an Apple Watch. While I was there she was able to correct an issue I had with my phone because it kept dropping service. If you’re making a trip to T-mobile I definitely recommend asking for her!
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April 2023 by Nancy Ledel
The employees at the T-mobile store in Ellet are very knowledgeable and helpful about any phone service and issue that you might have. I bought my Galaxy phone there two years ago and my daughter just activated a phone that was given to her. They transferred all the info from her old phone to the new one and answered all questions we had. I'll be going there again the next time I get a phone or have any problems.
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March 2023 by Jacob DeJean
Joining T Mobile has been one of the biggest mistakes I have ever made in life. No one has solutions for problems and it usually seems like they don't care. I cannot wait to leave this company! Complete lack of care for it's customers
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February 2023 by Doreen Vernotzy
Micah is so knowledgeable and very friendly. Go see him he will help you with all your cellular questions. Tell him Doreen sent ya!!
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February 2023 by Char Girl
Just visited the store in Ellet & those two young men in there FIXED EVERYTHING I Boogered up on my phone in my settings! Extremely Knowledgeable, Courteous, Helpful & Kind! TMobile is Soooo Much Better than Verizon in Soooo Many Ways!!!!!
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December 2022 by Susan Backherms
Went in girl was on her phone talking about her prescription told me to wait the customer I wanted to pay my bill slow and no change in her draw who doesn't have change in their draw avoi d this t mobil they don't care I guess her personal life is more important than a customer
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November 2022 by darnell Hubbard
The Whole Crew Inside Is Out Of This World I Never Been Happy To Walk Into A Place An Pay A Bill But Ellet T Mobile Is A Different Story