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April 2023 by Joni Hartman
I also wish I could give this place negative stars. PLEASE save yourself some grief and rent from another location. My husband went in to rent a cargo van on Monday night. The gentleman that helped him rent the van (who claims to be a "friend") took my hubby's phone to secure the rental through the U-Haul website. The man entered all the information, and my husband wanted to include the $10 rental insurance. The only paperwork given to him was very small type and hard to read. Trusting his "friend" included everything he requested, he left the establishment and was told I could pick up the van in the morning. The man I picked the van up from the next morning was not friendly at all. I used the van to transport insulation from Akron to Norwalk, Ohio. When I arrived at my destination, I found the rear driver-side back door window was shattered. I was shocked because I hadn't hit anything and was carrying soft insulation. My husband called "his friend" to inform him of the damage. He said no problem, and we could work it out when I returned. When I returned, the same disgruntled man that had released the van to me was working the counter. When I showed him pictures of the damage, he started to yell at me. I reminded him that my husband had already called to let them know of the damage. I reassured him that we would pay any deductible for the insurance even though I thought it odd that insulation would cause the damage. I acknowledged it wasn't broken when I received possession of the van. My husband went down later that night and spoke with his "friend" Bobbi, who conveyed to my husband that he would get everything taken care of for him the next morning. Assuming that we would owe an additional $150 for the insurance deductible, we thought everything would be taken care of. Now I am looking over my bank statements, and not only did they NOT charge only $150 extra for the deductible, but we also have two charges on our account; $519.88 and $409.33! Looking through the emails, I see that the "friend" Bobbi didn't include insurance and didn't have my hubby sign acknowledging that he didn't get it, instead allowing him to think he had the insurance. This is a very shady business practice. Please save yourself time, money, and aggravation and rent from another location!
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February 2022 by Brad Ballard
Nice people but I had to wait for someone else to show up. Trailer I rented has seen better days.
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February 2022 by Dawn Gower
I wish I could give this place negative stars! They charged me a late fee even though I dropped off my rental the night before (like @ 7pm) when it wasn't due till 11a the next morning. They didn't check my rental in till after 1p but they open up @ 10a. I will never use this place as a drop off again!! So if you do have to use this place as a drop off; watch for a extra charge & when you call them about being charged they will say they don't have any one with that name or info about the drop off. This place is not setting a good example for U-Haul!
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February 2022 by Kelly Applegate
Great hours
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February 2022 by Ashley McCrossin
Literally just called to inquire about a rental. Whoever answers there phone should really be let go. Answered saying 'hnnnnugh' to my hello. Like what? So when I asked if this was Uhaul, he replied 'hmmn'. You could hear the attitude. You could hear the disrespectful tone. Phone call last 5 seconds before I hung up. Sad as hell that they even have him on as an employee. Horrible customer service.