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January 2024 by Tristan Patten
If I could rate this place a zero, I would Rented the U-Haul for five days well, I picked it up with a broken windshield broken dash thing where you see the speed The tailpipe was also bent Everything was going fine up to the return When they accuse me of breaking the windshield and their own words” Looking at the return contract after you had returned with us we noticed the truck was returned with a couple stone chips that cracked the windshield all the way across the bottom. You had not elected any coverages on the truck and would be responsible for the repair of the windshield. If you have any questions or need any further assistance please let me know.” went there in person around 11:50am 12 PM i’m guessing one guy was the manager manager I’m not sure who the other guy was, but they didn’t even have their stories together. The one said all that stuff was already there and the one said that I caused the damages told them to come out and look at the U-Haul with me went outside the manager pointed at all the cracks in the windshield The whole time they were sitting struggling there shoulders then proceeds to tell me not sure what you want us to do Overall experience driving the truck was cool returning the truck was a nightmare. The lady did a walk around with me. I sat there the whole time. And then we agreed upon a price of 210 then I left, then wake up the next dayto damage charges just over $300 you could tell that their communication was not well, and I got charged because of it I will be not going back there, nor to another U-Haul place.
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January 2024 by Anthony Starcher
This how when get paid in ohio and get rip off lmao
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January 2024 by Amp Desil
Say we went miles in the truck and we only went 6 this place is a joke and to come in everyone is sleeping it's a shame I would not come here they going rip your jaw off
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December 2023 by Christian King
Employees are absolutely wonderful
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November 2023 by Will Williams
This location was very kind and helpful during our move. They were prepared and had lots of information for the questions I asked. Highly recommend this location to anyone.
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October 2023 by Mister IT
I had an excellent professional experience. The uhaul company need more employees like Teirra Goodwin.
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October 2023 by tia thomas
Very easy, simple reservation. Line wasn’t long. I was in and out in ten minutes. When I returned the truck, the staff was prompt, courteous and efficient! Overall pleasant experience.
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October 2023 by Fabian F
I had an excellent professional exprience,Uhaul need more employees like Tierra Goodwin.
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September 2023 by Brian Unger
A/C in truck broken, truck was grimy and I was told they wouldn’t do anything about the A/C. 86 degrees with with 90% humidity. Why rent that truck, why not clean the filth off? They have truck share 24/7 on the side of the pickup but only offer a 17’ box on the 24/7 share for twice the price! What happened to this location? It used to be better than this!
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September 2023 by Sue Aguirre
They were extremely efficient, went over everything thoroughly, and the truck was ready upon arrival. The staff was extremely friendly. I would definitely recommend this UHaul store.
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July 2023 by JA Martin
I was hopeful the reviews were too critical and we would have a manageable business interaction with this location but unfortunately I was wrong. Based on lack of customer service and history of poor reviews, turns out UHaul doesnt care who represents them and their company's reputation.
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April 2023 by Kennedy
Extremely rude and messy trucks, employees made fun of me for trying to pay with a debit card, called it ghetto. Process took over 2 and half hours to pick up. This place is extremely unprofessional and rude. Don’t waste your time here, please go to another location.
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April 2023 by Smokey SRH
Nice folks but they make you do everything. You are expected to back up, park, and unhook your trailer. We had to undo all straps and chains. Left dirty and tired.
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February 2023 by Samantha Csorba
This is a privately-owned location so they can do whatever they want and create rules that other U-Haul locations do not have in place. The truck was disgusting when we got inside, filled with nasty substances in the cup holders and someone else’s belongings. We got charged for 2 days even though we only had the truck for 24 hours. The male employee who came out to check the truck in was also extremely rude. Definitely would not go to this location again.
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November 2022 by shovonne johnson
I love this place . For me you get what you give . I witnessed a customer being disrespectful to the cashier she continue to give good service the customer insisted on being malice to her . I can say I believe COVID has changed our world . I have a storage unit . I love it . Respectful , clean , always has given us been great customer service. Great job Vernon Oden . We can get in our storage early mornings very convenient. .
