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March 2024 by Jessica M Cole
Great experience I was never home for my dog remains from Journey Truste shipped through UPS. and the manager called me before they returned it to sender. I don't recall his name but he and this warehouse is appreciated. Diamond Cole was my dog I put her down. And thanks for helping me recover her remains
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February 2024 by Damares Washington
Ups is a great quality store and they let me track my package and also knocks to let me know if my package is there. ups don't throw my stuff or anything like that they walk up all in all ups is a great
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February 2024 by Nick England
Been here 3 times and everytime the customer service has been awful. They are the most unhelpful customer service reps I’ve met
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December 2023 by Carol Knepp
The driver left before I could answer the door, and did not leave the package.
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December 2023 by Jamir Dullah
Awful customer center service can’t even speak to a team member. Make us talk to stupid AI
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October 2023 by Joseph Mattingly
I’m in a wheelchair and I literally had the ups guy follow me out as he watched me struggle trying to get a package back to my van because they don’t provide the ability to print a Amazon return slip. Unbelievable!He didn’t even offer to help at all. If he spent more time trying to be professional than hold a meaningless conversation it might not have been as bad.The box was heavy and the size of the width of the van. Thanks for watching me end up hurting my back struggling to get the package back in my van.Incident happened at9/27/23 at around 10am
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October 2023 by Shawntéashley LG
We had an issue where our package was delivered to the wrong door…John, and Arlen Henson worked diligently to rectify the issue and make things all righty! Thank you John, and thank you a ton Arlen.
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August 2023 by Kira Cseak
I’ve tried calling this phone number so many times, I just want to talk to a human being. I ended up going through all available options that that stupid robot woman gives me, and none of them will connect you to an actual flesh and blood person. This is extremely frustrating for me, UPS has a notice for my house that all packages need to be delivered up at the house, because I frequently buy live plants and insects, this is the second time UPS has put my live insects in a hot black mailbox, and killed all my insects. Now my animals have no food to eat, you guys are really putting me in a bad situation. And it’s been impossible to get any help.Update: I got in touch with a human being, and we went over everything that’s been happening, and they told me there’s nothing they can do. UPS why do you have to make peoples lives hell. Whoever made this company I hope they’re rotting. It’s so hard to get any kind of good service with you people.
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August 2023 by Jack Meehoff
Ups lost my package and made me pay for their mistake. I spent hours on the phone trying to get a refund UPS refuses to make things right I am going to vandalize one of your vehicles to get even.
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July 2023 by s vindication
Able to drop off my Amazon return here with QR code. Quick service no hassle and super friendly. The parking lot is a little confusing with all the large semis but there is a sign at the closest corner of the building with customer parking right next to it.
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May 2023 by Candise Burgess
I should not have to pay for tape when I already have paid to use the printer. This place is not really convenient for shipping back merchandise through Amazon.
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April 2023 by Ms Amber
Perfect experience and quick to pick up my package.
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February 2023 by Derek S
3 times in a row the same driver dropped off my package to the house next door. My address is in HUGE black and white lighted sign on the front of my house, but they still cant figure it out. Maybe their driver training should start with elementary ABC's and 123's.
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February 2023 by AJ Burke
It is almost impossible to speak to someone. It is completely impossible to speak to an American who speaks English as a first language.
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December 2022 by paul jordan
Waiting for a package but driver keeps saying he tryed to deliver it 3 times but he didn't it my diabetic supplies when I call I get told the driver tryed to deliver it but he never did no door tag or nothing I contacted a lawyer we are taking this to court I'm sueing ups I had to go to the er to get my shot because they wouldn't bring it out I all so called the BBB to I'm talking you to count I had to go to the er to get my shots because you can't deliver my diabetic supplies
