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February 2024 by Ryan Wallace
I had a return for Amazon , was a gift from friend for baby shower . I wasn’t sure of the process since it was a gift , from a registry . I asked the front desk person , she seamed irritated of my presence . She did not know how to do what I requested. After a long silence I suggested she ask a supervisor . When she asked , Ross “the manager I think “ told me I have to talk to the person who bought it for me . I suggested this was somewhat crazy , as some larger Amazon registries have dozens of returns , there’s no way ! Ross suggested this was “common sense, you simply have to talk to who bought it, have a nice day!”. FYI Ross is wrong , and in fact opposite of amazons policy. The overall experience was poor , and customer service knowledge was seemingly extremely low for what I would assume to be a common question . I have had similar experiences with other team members at this specific location . Therefore I found it noteworthy to write today .
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February 2024 by KJS
Easy to get in and out. A great place to make Amazon returns.
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February 2024 by Brett Alexander
When I walked up to the counter, the rep said he was helping someone else and to go to the next register. I waited for a minute and another gentleman that looked like he was training that rep, asked me if I had been helped. I said no, and he yelled in the back to what sounded like someone on their phone. When Donald came to the counter he said, “What do you need?”
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January 2024 by s porter
Very helpful people work here, always using there notary
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January 2024 by Jud
$3 charge make an Amazon return. The greed on this one.
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January 2024 by Macho Man
$3 charge to print an Amazon return label is insane. Sent email from my phone. He printed. Took 5 seconds. No excuse for this.
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December 2023 by Ethan Hunt
Greedy poorly ran store, wanted to charge me $3.00 for a PIECE of tape for my amazon free return box.I’m talking 5 inches of tape from a massive roll they had on the counter, these people won’t help you in the smallest ways.Manager from 12/6/23 good job losing a customer and my family, we’ll make sure to never visit this store again & all Amazon returns will be through Kohls not you.Amazon pays UPS and it’s franchise owners BILLIONS for these free returns and yet this franchise owner/manager (Arlington rd store) wants to take advantage of people who Amazon already paid for. GREEDY LOSERS!
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September 2023 by Valerie Bokar
Ross at UPS went above & beyond! Our package was missing because it was delivered to a dorm in Columbus. He called them and tracked it down. They got it to my son in time for his job interview! True customer service!!
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July 2023 by Kevin Laz
Charged $3 to email them their own label and print it but if you need to go in there make copies of something it’s 14 cents a copy. In todays world where most people don’t use home printers and everything is digital you would think they would have a better system in place. Wouldn’t go there unless I have to.
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May 2023 by Derek Watkins
What an incredible store rum by incredible people. I constantly need printing, and the team here is willing and able to go above expectations. Ask Ross about his pun of the day. :D
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May 2023 by Jessica
Great store, great service.. the employees are all so helpful. They do seem busy at times, but the line moves fast. They have multiple services here, I haven't used them all- but I can speak for a few of them. Ordering prints online for pickup, delivery service, Amazon returns, and their notary service. A++
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March 2023 by Darren Pearce
This place is amazing! We run a business and use them for all of our shipping needs. We always have a great experience with everyone who works here. Definitely recommend!
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March 2023 by Todd Farino
I used this store to ship one small Auction lot I won from a local auction house. Without letting me know ahead of time they charged me excessive fees and when it was all done, I paid 50% more for shipping than I did the toys I won. Do not use.
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March 2023 by Roberta Ponting
So sorry it was Amazon that messed up they said it was UPS store.but I want to clear this up because it was Amazon fault that I didn't get my return processed. Thank you Roberta
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February 2023 by Lisa Peters
Very friendly and professional staff. Even when there are loads of people around Christmas sending out packages they are knowledgeable, quick and efficient.
