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November 2023 by Denise Collins
I was referred to your company for a storage unit and the overall experience has been excellent
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October 2023 by Joany Aquila
I was looking for a storage unit that I felt comfortable with, I wanted to feel like my belongings would be safe in their storage until I was ready to pull the out. There were were 2 ladies working there that day, they were very helpful, friendly and professional and were able to answer all my questions, that really swayed me into going with valley storage. They showed me around the grounds and made sure I knew how to access my belongings. Thank you very much for your help, I really appreciated it
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October 2023 by Donald Robinson
Good storage facilities, great customer service. Reasonably priced.
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October 2023 by Kalle Obeng-Foerg Obeng
I have always got excellent service from Valley storage. The women there are very accommodating. I have multiple sclerosis and they’re very understanding and kind.
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September 2023 by Wiz
Eet's a such a amazing place, yase. I just a love it theyr.
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August 2023 by Rachel Browne
I had a great experience with this storage company, prices were great and location had worked well for me.
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August 2023 by Donald Bennight
Very helpful, professional and caring to my needs. I would return there every time I am in need of storage.
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June 2023 by Kelly Delaney
I found the storage facility to be top notch. The unit was clean and dry. The grounds around were always kept up, and I felt very safe with my belongings in a secure facility. Also, extremely affordable. I recommended Valley to two friends during the time I rented, and they also rented units. I will continue to recommend.
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June 2023 by Stacey Buckley
My experience at Valley Storage was pleasant. The grounds at the facility were clean. The staff were always friendly and willing to accommodate my needs. They checked garage doors daily to make sure your belongings were safe with your lock in place. I received a call one day to say that my lock was not secured and asked that I return to lock it properly; thank you. I highly rate and recommend Valley Storage on Home Ave., Akron, OH, with A+++
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June 2023 by Beau Schluep
The employees are nice. The facility is clean. But I had a load of belongings to drop off a couple days after I purchased the unit. But, there was a lock on my unit. It was Sunday so I had to keep the van full, which altered my day and caused problems.Valley Storage should either monitor the units as new customers rent them to ensure we can access when we need to. Or, increase the days and hours employees are present.
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June 2023 by Samantha Conner
Price is outrageous,no discounts for longevity.the office personnel are terrific and go above and beyond to help you.i have been a customer since 1988.there has been several staff changes but they all have been great.the. staff is the main reason I have. been a customer. Security has improved. It is gated,passcode entrance.
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June 2023 by Jasmine Williams
Storage units are well taken care of. Friendly employees (one of the nicest I have even talked to) reasonably prices! Definitely will use them any time I need a storage unit!
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June 2023 by Leeann Parker
I've have used them twice now for storage and they are GREAT! The employees are very friendly and helpful. And they always make sure your items are secure!
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June 2023 by Nathaniel Varrato
Everyone was very helpful and kind! Clean unit and the grounds were kept very nice
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March 2023 by L.A.C.
After phoning and making sure there was 24/7 video surveillance and the staff checked the facility every day for any issues, we moved our belongings into Valley Storage, (V.S.), Akron, Dec 2019. Thankfully, nothing occurred for two years. But in February 2022 we received an email from V.S. asking if we were aware our padlock was broken. This was news to us, so we requested they placed a new lock on the unit at once. Roughly a month later we went to Akron to check on the unit and make a police report. The Police officer said this storage facility is constantly being robbed. Especially in winter months when snow piles up in front of the entrance gates so the gates can't shut. The officer said that the facility never makes an effort to remove the snow and so the gate doesn't close for days at a time. Our unit had been completely ransacked. More than half our belongings were gone, and what was left had been vandalized. The thief ripped through our boxes choosing what to steal. Drawers had been dumped out, & clothes were stolen off their hangers, leaving the hangers behind. While there an employee told us there is video surveillance for the facility, but only certain areas are videotaped. She told us our unit had never been videotaped, even though we were told it was. VS advertises 24/7 video surveillance with signs everywhere as well as on their web page. The signs say video surveillance, no caveats. These unacceptable business practices resulted in our unit not being videotaped and sometimes not completely unprotected due to the freezing of the front gate. The staff at V.S. misled us. And V.S. did not provide sufficient protection for our possessions. Valley Storage’s false advertising, faulty equipment, and allowing snow banks to remain, thus leaving the front gate open has resulted in an unprotected storage facility where our property was stolen.L. Cava