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November 2023 by Rhonda Coe
Went in to upgrade my husbands phone and were told a multitude of lies. Starting with he would get a free Samsung watch with his phone purchase (per Verizon this was never even a promotion at the time) We were told to pick out 3 free accessories. This was also not true. Accessories were sold at a discount, not free. We were told Verizon would not take my husbands phone for trade because the back was broken (phone still worked) and we’d be further ahead to sell it outright. This was also not true. There was a promotion at that time for 800.00 off a new phone with a trade in. Apparently they get more money by not advising you of this promotion. Luckily months later when I noticed we were being charged for the “free” watch, Verizon corporate made it right. They had me ship my husbands old phone in and gave the 800.00 off promotion that was available at that time. I would highly suggest not going to this location. Owner/manager also emailed my husband after he left a review to basically say we were wrong, they didn’t lie, and they would not be fixing any issues we had.
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November 2023 by Robert Coe
I don't think there was one single thing. The guy was honest with us about when we got a phone here. Everything he said that was free we got charged for.. I would highly recommend not doing business with this establishment..UPDATE after talking to the owner they just tried to put everything on my wife and I and would not take responsibility for their employees pushing promotions that were not true. So please stay away from these Russell wireless stores.
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November 2023 by Sherlock Frey
The employee’s demeanor was highly unprofessional. The store’s management should be aware of her potential negative effect on their reputation. I’d advise potential customers to explore other Verizon stores near Belden Village for a more respectful experience.
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August 2023 by M C
Dishonest, stay away!!!I have had Verizon over 20 years, yes, that many! I have a business account and I was out of town with my husband at the Cleveland clinic and my cell phone cracked. I went in to this store and I had a new employee and the manager Kris Fox wait on me. I had insurance on my phone but was wanting to upgrade my husband's phone. I made it clear that my bill was $100 each month and that I could not afford anything but $20 more a month. I shared with them that it was critical we had one good phone due to serious medical conditions (I brought my husband from West Virginia to Ohio for stage 4 lung cancer treatments) , sadly they took advantage of my position.I paid $365 that day for his phone, and they gave me a replacement phone and that was good until I received a $285 bill next month, I went into the store and they told me they fixed it, next month, it was $250, so I went to the manager and he told me things about the employee he fired and said he would get with his district manager that he was sorry cause the x employee did not know cell phones. Kris Fox the manager never called me back and when I called him all he did was make excuses. I have asked him on several dates, per text, to have someone take care of the problem and he assured me that I would be refunded my money due to their mistake. It's been months now, and he still just tells me he's working on it. This is bad business, they lie and will tell you anything so they can move on and take advantage of the next customer. STAY AWAYMona Clevenger
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April 2023 by Hannah Burns
Total time wasters and scammers. Even corporate knows this store does sketchy things. They don't get your phone set up but still charge you the fee to do so. They tell you the galaxy watch is just tax and another set up fee as part the promotion but oh look you just pay the $350 watch off on your plan which they mention nothing about. DO NOT GO HERE. I could write a book about my horrible experience and multiple hours wasted here.
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March 2023 by Jennifer May
Sent my 75 yr old mother to switch from from her carrier to Verizon.This was not the right Verizon location to send her to.They let her walk out of the store without making sure that her new phone was completely set up.2 days later and 6 hours of being on and off the phone with her prior carrier and Verizon tech support due their inadequate service... and all I got out of Chris at Russell Cellular was blah, blah, blah...Unbelievable.
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February 2023 by Bruce Ralston
Great customer service! Jade is the best!
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January 2023 by Jason M.
Showed up at 515 ..closed even raced here because you were supposed to be open ...thanks for the screwing me.....hope someone loses there job you cost Verizon a sale ..
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January 2023 by Jason Morse
Showed up at 515 ..closed even raced here because you were supposed to be open ...thanks for the screwing me.....hope someone loses there job you cost Verizon a sale ..
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August 2022 by Grant Guggisberg
Chris is the MAN! I had a complex situationand didnt really know what to do. Spoke with Chris and instead of just throwing me into something he took the time to evaluate the situation and find a personal solution. I live in Massillon and will gladly pass 4 or 5 stores to come to this one. If youre getting a new phone, watch, whatever, go to Chris!
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June 2022 by Mary Mary
My experience was great. Noah was wonderful and his co-worker was just as great. I appreciate both of them and they deserve a raise. I recommend this location to anyone looking for a phone and service.
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April 2022 by Clark Bordner
Kayla was knowledgeable and customer friendly. This is my second phone I have purchased from her, she has helped throughout the years with her experience and outstanding customer service. This is why we continue to seek and use her support.
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April 2022 by Crystal Wachtel
Kayla was extremely knowledgeable and helpful. She was friendly and took her time with, me answering all of my questions. I didn’t feel rushed or like I was taking up too much of her time.
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April 2022 by Linda Kerns
I was so impressed with Kayla. She was so helpful and answered all of my questions and I am sure I will have more
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April 2022 by Jerome Angerstein
In 10 minutes, they were able to fix what an hour yesterday and an hour today on the customer service line could not. Thanks!
