Volkswagen of Akron

Most Recent Comments

• November 2023 by Lakesha Brock
  the customer service I received was GREAT! From the door Brittany was kind, she explained the process and took time to gather my information even though I think it was close to closing time. She did not rush me at all. The service was super speedy! I thought my vehicle would need to be there for several days but it was assessed, fixed and returned to me in less then 24 hours! Everyone seemed nice and accommodating. The videos were very helpful in helping understand what was needed and why. I thought that helped me feel much better about what I was paying for. I LOVED how what was needed was prioritized as well. It let me know what was critical and what could maybe wait. That is HUGE for a divorced mother of 4 children. I am on a budget but I also want my kids and I to be safe and I didn't mind paying a little more.
• November 2023 by Dameka L.
  On October 25th my husband purchased 4 new tires from Volkswagen of Akron. He noticed that the tires had some white around the edges, but thought that it would just wash off. Upon further inspection, my husband noticed that the white was actually scuff marks and the white rings were ingrained into the side wall of the tires. He took the vehicle back to the dealership on Saturday, November 4th to see if there was something they could do to remove the scuff marks to which they told him they couldn't and he would need to talk to the service manager. He spoke with the service manager on Wednesday, November 8th and she was rude, dismissive and accused him of creating the scuff marks on the tires hisself. He asked her how could he scuff tires on both sides of the car without scraping the rim to which she said "it's possible". Ridiculous! She said she has video of the tires before they left and they were fine. (See video below). Prominent scuffs on the 2 front tires (white ring), but Volkswagen of Akron, which is a part of the Jay Auto Group is refusing to talk with him. No one is willing to review the video with him or actually take a look at the car, outside of the employee who agreed there's an issue. Wonderful way to treat a recurring customer before the holiday...who pays for (4) tires and then damages them without damage to their vehicle. Don't buy tires here there's no telling what you'll get; it definitely won't be the product your expecting.app.truvideo.com/v/tKOQG…
• November 2023 by Sherman L.
  On October 25th I purchased 4 new tires from Volkswagen of Akron. I noticed that the tires had some white around the edges, but thought that it would just wash off. Upon further inspection, I noticed that the white was actually scuff marks and the white rings were ingrained into the side wall of the tires. I took the vehicle back to the dealership on Saturday, November 4th to see if there was something they could do to remove the scuff marks to which I was told they couldn't and I would need to talk to the service manager. I spoke with the service manager on Wednesday, November 8th and she accused me of creating the scuff marks on the tires myself. I asked her how could I scuff tires on both sides of the car without scraping the rim to which she said "it's possible". She said she has video of the tires before they left and they were fine. So I told her to please share the video. In the video, you can see the most prominent scuffs on the 2 front tires (white ring), but Volkswagen of Akron, which is a part of the Jay Auto Group is refusing to talk with me. My next measure is to attempt to contact their CEO and final resolve is to take them to court. Below is a video of the tires before leaving the shop. Let me know your thoughts. app.truvideo.com/v/tKOQG…
• October 2023 by Gi Gi
  I had an amazing experience getting unto another SUV. I felt like I was heard and cared for without any pressure to make a decision which is really important for a woman. The features and the price were both right for me. I had nothing to stress about during this whole process as if everything was taken care of for me without me lifting a finger This amazing person really went above and beyond for me for that I’m happy and grateful. Thank you so much, Nicky G.
• October 2023 by Chris Vargo
  When I called to schedule my appointment for an oil change, tire rotation and 50k/60k mile checkup I asked if all of the work could be completed in one day since I only had access to another vehicle for one day and I was told yes. After getting the evaluation and accepting the work that was required I heard nothing else from the dealership so I went to pickup my vehicle that evening. When I arrived I was informed that a part was to be delivered the following day and I could pick it up then. Again no prior warning of this issue. I then had to scramble to find someone to drive me to work and pick me up as well as someone else to take me to pickup my vehicle before 6pm. I picked up my vehicle and after having it for two days it had not received a courtesy wash. Every time I have had my vehicle serviced at this location there has always been some issue. Once I was told the calibers needed cleaned or replaced and I authorized the work but when I picked the vehicle up I found out that maintenance issue had not been done because the tech had left for the day. After an oil change warning lights appeared on the dash I called and was told that the tech forgot to reset the system. I asked what had to be done as I could press the appropriate buttons and was told it required more detail then that and would need to bring the vehicle back in. So at my inconvenience I drive to the dealership pull into the garage and while watching from the waiting area the tech opens my driver's side door pressed a couple buttons closes the door and walks away. He never sat in the car. I was then told everything was fixed and I could back out of the garage and go on with my day. What a waste of my time when I could have done the same thing from inside my own garage but I'm not a tech so I must be to ignorant to press a few buttons. This is the closest dealership for me to obtain VW service and replacement parts and I wish it wasn't.
• October 2023 by Andria Bulfon
  I had an excellent experience at Volkswagen of Akron. I want to emphasize how impressed I was with the level exceptional level of professionalism and service that I received. Aundre is a great communicator; he was patient, always responsive and answered all questions without hesitation. He and AJ worked together to ensure that both my husband and I were extremely happy with our car leases.The dealership went above and beyond to make our experience as easy and seamless as possible. Aundre and Earl even took the time to help me transport both of our leased vehicles to our home. They were courteous, engaging and made me feel at ease.I would absolutely recommend visiting Volkswagen of Akron. The team there will take great care to ensure that you are taken care of in your “Volkswagen journey”!A very big thank you to you all. We couldn’t be happier!Andria & Frank
• October 2023 by Gwen .Bowen
  I had an outstanding experience with Chris and AJ. They were both so patient with me when I had a lot of questions and worked out many scenarios to figure out what was best to fit my needs. They went above and beyond in every step of the process. When I came back to pick up the vehicle, AJ already had it ready to go- I was in and out in less than 20 minutes. 5-star service throughout my entire experience. I have purchased many VWs at this point, but this was my first experience with VW of Akron- you have undoubtedly earned a long-term customer. Communication and professionalism were top-notch. Thanks for everything!
• September 2023 by Khrys Levert
  Great Service & Friendly help! I enjoyed the video of what was done to my car and what I needed to have on my RADAR for the future.It's real interesting on how to get there because the main street is a one way and if you're NOT from Akron, it gets confusing fast! ?Yet, it's Worth the visit!!
• September 2023 by Wendy Franz
  My trip to your Akron VW dealership came about from a warning light that appeared on my 22 VS Taos SEL while on a road trip east from Michigan. Your service staff identified the issue and got me right in for service. I was back on the road in about an hour. Emily, in the service department was outstanding- kind!, knowledgeable, professional from beginning to end. Absolutely excellent service. If I lived in the area I would definitely be buying and servicing my vehicles with your dealership. Thank you!
• September 2023 by Kristin H
  I came to Akron for repairs because Kempthorn in Canton could not get me in for 3 weeks despite my car shutting off randomly. Everyone was efficient and nice. You got me in the same week and explained everything along the way. You have the wonderful videos of the repairs and the text messages are great.
• August 2023 by james r
  Was made extremely calm and relaxed after my first conversation with Brittany from the moment I called to report I had an issue with my Passat to the moment I turned the loaner (that was made available to me while my car was getting fixed) and picked up my car. Brittany made the whole process completely effortless for me. The service tech that did the repairs did a phenomenal job. The car is 100% better than when I bought it In March. It actually drives straight down the road now as well. Brittany explained what the difference was with having them align it vs. The tire shop where I had purchased my tires. Everything made complete sense. I never expected to be treated so well from a dealership I had never been to. There are alot of people I know that now hold a different opinion of Volkswagen because they seen first hand how you took exceptional care of my vehicle and myself during what would have most likely been a hair pulling scenario elsewhere.Thank you so much to everyone at Volkswagen of Akron for everything, and I mean everything! When I am ready to turn my car in on something newer I will be coming to Volkswagen of Akron.
• August 2023 by Kathleen Guanciale
  I had an excellent car buying experience at the VW of Akron. Chris, my sales advisor, was patient and extremely helpful throughout the process. Nick was friendly and transparent in his interactions, which I appreciated. Aundre did a great job explaining the finance and warranty options in a thorough manner. I would definitely return for another purchase in the future. Overall, a 5-star experience!
• August 2023 by Steve Pitts
  We had work done on our 2018 Alltrack, the sunroof tubes with kinked during the manufacturing process. We understand that this is not uncommon. We waited a very long time for the parts, not the dealer issue at all. The parts came in and the dealer replaced all of the parts including the new drain tubes, carpeting and headliner. The work looked great, done in a very professional manor. A few weeks following the completion of the work, the sunroof started leaking again so we brought it back to the dealer. They diagnosed the problem as the tubes were blocked again and that it was now our fault because we did not perform the proper maintenance to ensure that the drainage tubes did not leak. I asked what the scheduled maintenance time was and they indicated 20,000 miles. The car had approximately 400 miles on it since everything had been replaced. Maybe my math is wrong but 400 miles is a lot less than 20,000 miles. We took the car home and replicated the test that the dealer performed to determine that the drainage tubes were clogged and confirmed what they found. I inspected the 1-way valves at the end of the tubes and got covered in grease and grime as it gushed out of the tube. The tubes were filling with water and flowing into the sunroof because the system was not properly flushed when fixed in my opinion but what do I know I'm just a worthless customer.I have reached out to the dealership, to the owner of the dealership and no reply, just crickets. I have filed a complaint with VW USA (that's what they told me to do if I had a problem). Pretty sad because this dealership did some really good repair work for us prior to this incident. A case has been opened, will see what happens but I'm not holding my breath. They owner of this dealership is the Jay Auto Group. As I noted, they have not reached out to me either.
• August 2023 by Delano R. Massey
  Overall, I like the dealership. However, I told her I did NOT want to replace all four tires; only two tires for now. They replaced all four tires, which significantly increased my total, but that was not clear until the work was done and they gave me my keys.I was clear in communicating that I did not want all four tires, which was their recommendation. She sat next to me to go through the paperwork and I stated that very clearly.Once the car was complete, I immediately noticed that all four tires were on the vehicle. At that point, I had already spent hours there, waiting for the work to be complete. I wasn't going to undo that work even though I could have. This was very inconsiderate and I would think the dealership would have better practice than this.
• August 2023 by Sarah Miller
  I CANNOT LEAVE A REVIEW NEGATIVE ENOUGH FOR THIS BUSINESS! I DO NOT recommend bringing your vehicle here ever! and especially if you are a young girl and someone they feel they can easily take advantage of. I have reason to believe that they purposely manipulated my vehicle and caused me to have this issue for their financial gain. Here is what happened: I brought my car here on 01/21/22. Nothing was wrong with it despite me feeling like it was breaking a little rough, so I wanted to get that checked out. They pulled it into their shop, told me everything looked fine then sent me on my way. I get home about 15 minutes later, put my car in park and it starts rolling backwards (a clear issue I did not have before). I had to get it towed right back to them just for them to tell me that the shifter cable was knocked off and charged me $220, DESPITE the issue happening 15 minutes after I left their shop!?!?! I fought for a refund being that I JUST purchased the car from VW 1 month prior. Fast forward- 1 ½ year later, 08/10/23- same problem that “they fixed” happened again- I put my car in park and it started rolling backwards so I took it to here again assuming the issue they clearly did not fix right the first time would be covered.. but they tell me it will be $440 and that the repair was not covered since the service was over 1 year ago.. Arguing that with them was pointless. So I decided not to let them touch my car, but they were all too happy to charge me the $200 diagnostic fee. I took my car to another mechanic that told me that whoever installed the shifter cable the first time (VW AKRON on 01/21/22) installed it upside down, which made the cable shorter and that is why it was became loose and was easily knocked off 1 ½ years later. Volkswagen of Akron should have fixed it free of charge being that it only happened because they CAUSED the issue and then did not even fix it correctly on 01/21/22.