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March 2024 by Roxy C.
I bought a lift chair from Wayside 5 months ago. The set separate & the lumbar support has truned into a piece of wood. I was told when I called to report this there was no problem, they stand dehind there sales for one year. Then talked to the repair department. They whated to charge me $60 just to come here. Then told me if it was a factory thing they would not fix it. I have ment the man that comes to your house in the past. I when there before. This man is a piece of work. He treats you like you work for him. Tells you what you must do & is very snotty. I am never going there again. I will tell anyone I see to look anywhere else!!! I am stuck with a $700 piece of total CRAP. What they say is not what they do. I must add the sales people are very sweet & the delivery guys are the best. Other then that, this thing goes to the curbside. I can even fine someone to give it to!!! Everyone who trys it just said how sorry they are I got so ripped off. I am 71, disabled, on a fixed income. This tolk me 8 months off doing without some things to save for. If I could I would take it & dump it on there front door step. I say I am pissed is a understatement.
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December 2023 by Terri C.
Bought a loveseat which arrived broken and the wrong color. It was off the showroom floor and heavily discounted. They said they would fix it after a 20 minute argument which remains to be seen. Anyway, I despise the chair. It's not comfortable, it's not even pretty. It's small, clunky and cramped. Yep, I hate it.
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October 2023 by Terrie Calhoun
We love Wayside! We just purchased our 5th living room set there today. I know that’s a lot but 2 of which were house warming gifts for our kids first homes not because they wore out. We have also bought a bedroom set, dining room table and chairs and entertainment center with matching end stands. We just won’t go anywhere else!
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October 2023 by Connie Budinsky
This was our first trip to Wayside and definitely won’t be our last! We went to so many different furniture stores and couldn’t find a sofa we liked, but at Wayside we found so many (nice looking a comfortable) we had a hard time deciding! Thanks Randy it was great working with you!!
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October 2023 by Karen Robinson
My shopping experience was stress free. My salesman Dan was very knowledgeable and very patient. It's been over 20yrs.since I bought a mattress so I had a lot to learn. Once I picked what I wanted he stayed right with me all the way to the cashier, that was a no hassle experience also. The whole showroom was busy but I never saw anyone waiting for a sales associate to help them. Thank you Wayside, I'll be back, I just hope it's not another 20 yrs.?
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October 2023 by Jeff Bittenbender
I don’t typically write reviews but these guys earned it! Ver helpful and knowledgeable staff, no pressure at all. Went in for a crib and we were told about a rebate Wayside offers to reimburse the entire cost of the crib we bought! (Only certain models). We will definitely be back for other furniture, especially as this place has a ton of options, and the lowest prices I have seen just about anywhere.What a great local business I am thrilled to have found!
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October 2023 by Holly Link
We have bought two of our couch sets from here. The selection of all kinds of furniture (and art) is great. I most enjoyed working with Susan Myers. I have never met a more attentive, put you at ease, non-pushy sales person. She was so helpful and went out of her way. We bought a couch and wanted a chair and a half, but the couch we bought didn't make that kind of chair. She figured out what would work with our couch from another line, sent me pictures of a few options, and even had materials pre-selected for when we came in to make sure the chair would be to our liking. I definitely recommend Wayside and you are extra lucky if you can work with Susan!
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October 2023 by Carol Friedlander
We had such a pleasant experience shopping for our new kitchen dinette at Wayside. Also, the price of our new set was amazing compared to the previous place(800 more)we looked for the exact same set! We will be back when we are ready to replace our living room furniture.
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October 2023 by Susan Secrest
I went to pick up my furniture yesterday, and Danny and Daniel were so professional and friendly. Everyone knows how hard it is to find good employees these days with any type of customer service skills. These two are keepers! They took their job seriously and wanted to make sure everything was loaded properly before we left. And, they did it with a smile!
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October 2023 by Timothy Wertz
So we had an interesting time. I love the furniture. And Brian and Mr. Mann. Outstanding! They make things right. But, Irene…. Yeah don’t deal with her. She wasn’t a cool cucumber and lost her composure. She darn near lost a sale. I’m not sure if we will go back because of Irene, I just couldn’t believe that the customers (my wife and I) had a quote for 5 pieces of furniture (loft beds & 5 mattresses) for a given price, darn near 9k. I don’t think that’s chump change. Granted after working with Brian we saw were quoted wrong, but hey that’s the breaks. We had a valid quote and two other sales members guaranteed the price. All is fair in business, after all we were paying with cash. Cash is king, or at least I’m told. Thankfully Brian let us vent about the terrible customer service. We honestly found the same items for sale on-line through a drop shipping company for less. But I felt we should shop local and Brian and Mr. Mann were aces. I get it, some days a sale person can just have an off time, but arguing with the customer and complaining about the quote and the customers, us, on the phone right in front of me and getting visibly upset. Not cool. Again thank you Mr. Mann and Brian. Cooler heads prevailed and a sale was made. Hopefully the product comes in on time and knocks our socks off! I’m looking for the silver lining!
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October 2023 by Stephanie Linich
We had a fabulous experience with Wayside and found several different types of furniture amongst various price ranges. We were able to furnish our entire home through Wayside and will continue to return with any new furniture needs! Steve took care of us and was a great resource - he gave us space but was always near to answer questions or offer feedback. Although we are about an hour away, I will always go there first. It’s worth the drive!!
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August 2023 by Amanda Hite
We had a great experience today with Laura. A sofa we had ordered was discontinued, and she was very helpful in helping us find a replacement. Wayside went above and beyond to make things right, offering us a discount and even threw in a gift card for dinner. Thank you!
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August 2023 by Mildred Eagle
I am so highly impressed not only by the thoughtful and attentive employees, but also by the quality of the merchandise. I am so impressed with my purchase that I will only shop there for important furniture. The price was less than what I expected to pay. I’m hooked. Really good quality merchandise.
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August 2023 by Paul Hirschfelt
Found a love seat at a great price on the floor. Told salesman we wanted to buy it and he told us it and the twin next to it were sold. No more in stock. Wife went on line and found it and ordered it. Next day told it was on back order. We had no problem with that..no hurry for it. Next day told it was never coming in, we were mis informed, no longer making the piece. Pick something else get a friends discount, gift card and apology. Nothing else wife wanted so they said we will refund your card and let you know if one gets cancelled, returned, or if they get a shipment. 3 weeks later we went for the root beer float days and what did we see? The same love seat sitting in the same spot on the floor with the same tag.,...last one on floor. No calls, no contact from store one was available. Salesman looked it up and it had never been sold. So three weeks later we purchased it and because my wife didn't have the email and they wouldn't look the emails up from their end we got no discount of any kind for the terrible service.
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August 2023 by Ann Marie Mlakar-Petroff
For years now, Wayside Furniture is the only place I will buy my furniture. I always recommend family & friends to shop there too. Linda is the best I’ve ever worked with. She takes care of all my needs. Over the years she has learned my style and guides me in the right direction. She is a true gem!!! ?Bob is also fantastic!! ?The custom Amish furniture he helped us pick out will look gorgeous in our new home!!!?Much thanks to both of them ?? ??
