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September 2022 by Harmonica Bruce
I stopped in, planning on opening a checking account and getting a credit card. It seemed it should take no more than 15 minutes but the woman setting it up kept asking questions about my assets and investments, part of my "profile". I've got nothing to hide so I provided the information. I like to use online banking, so after it was set up she showed me the online screen of my account. It said my balance was -.01. I told her their software had a bug, which it obviously did. I'm a retired data processing professional. If I had anything to do with developing that software I'd be extremely embarrassed. She thought it was no big deal. Would their faulty software decide my account was overdrawn? I don't know. So then I tried to log on, and their software went in a loop, asking for my password, asking a security question, then going back to asking for my password. After 3 loops I told her about it, and she had me show her which I did. She said that State Street was an internet "dead zone", and I told her I have no problem with other sites.Then she told me I wasn't "being nice"! So I left. Some people may like this bank, but it's not for me.
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September 2022 by jerod amatangelo
Been my bank since I was a young child.Always in and out quickly.Nicest bankers you'll ever know
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September 2022 by Mike Lawrence
Professional
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July 2021 by Brittani Sinkovich
The tellers are awesome, but wish they disclose a few more details when opening an account.
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May 2021 by Katelin Fetzer
We received a promotional flyer in the mail and decided to give KeyBank a try. I opened an account online and was unable to make it a joint account, so I made an appointment and went into the Alliance branch to file the paperwork. Unfortunately, it has been almost 2 month's and multiple phone calls to the branch manager and I still have not been added to my husband's account. In 2 month's of having this account we are not even able to use it.. What a waste of time
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August 2017 by Kevin Welday
The problems I have with this particular branch have been resolved by another branch of Keybank. Will never step foot in this branch again.
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January 2015 by Patty Hendershot
Frustrating telephone service from the Alliance Ohio branch. I've left 2 messages to be called back; I'm told there is only 1 representative that can answer a simple question about a Key Express Account. I called the Salem Ohio branch and my question was answered in less than 1 minute. Thank you, Salem.
