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March 2024 by Thomas Doll
Good communication and follow through.
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March 2024 by Bevin Fluker
They always take care of me
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March 2024 by David Straub
Once again thank you for your courteous service, as always it is a pleasure working with Mary. Very helpful and courteous.
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March 2024 by Joe Polly
We bought our fiesta here in 2016 and after 100,000+ miles of driving it like the go-kart it is and a heavy list of repairs, they had it running better than when I drove it off the lot in 1 day. Even helped me out with financing costs as well. Will say, don't roll in with non existing/bad credit and expect the same.
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March 2024 by dale parson
Very prompt and professional. Went over the vehicle thoroughly and communicated completely.
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December 2023 by Liliana Alvarez
Everything was taken care of in a timely manner and finished earlier than expected as well! My car looks like nothing ever happened. I’m very satisfied with the work that was done on it and happy with the care I received while I was in the shop bringing my car in and picking it up! The older gentleman that was helping me was so sweet and went over all the paperwork with me diligently. Would recommend Ford AutoNation to everyone!
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December 2023 by Sally Ebert
I went in for an oil change. The representative was friendly. It didn't take very long. The lounge in the waiting area was comfortable and clean. they checked out the entire car and made suggestions of future work to be done. I would recommend them for service to anyone. And they washed the car for me before returning it.
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December 2023 by Jonathon Alspach
We had an amazing experience with Autonation. We had to have our car towed there in the middle of the night for its transmission. Jessica brought it in as soon as the shop opened and had the team running all over the county for any parts it needed. Top that off with a comfortable wait in the lobby and a complimentary car wash when all was finished, we were very pleased with service all around.
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December 2023 by Holly Lantz
Great experience with the sales guys and finance guy. They listened to what I wanted, sent me the perfect car and no pressure at all during the buying process. Hands down one of the best and easiet car buying experiences ever!
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December 2023 by Sara & Jeff Brucker
Marquan was great to work with. He’s professional, knowledgeable and was considerate of how we like to handle our business when buying a car. Meeting us at the door and recognizing us by name (second visit) was meaningful to us. We’ve done business with AutoNation in another state and had a good experience, but we feel the level of service we received in Amherst was great. Thank you Marquan and team!
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November 2023 by Vanessa Edwards
Imma give you an excellent rating even though I had to return my car 3x. You know why?! Because you guys were always courteous and professional in explaining what you found and you diligently got back to work on the problem . After my concerns of possibly returning a 4th time, you offered for me to speak with the mechanic to ease my concerns. The mechanic.. knew.. his…stuff!!! You hired a more than capable guy to do the work on my foreign car AND he explained everything that happened and why!! He explained how he found the super tiny crack in a tiny plastic screw that made a big problem! I was AMAZED and now CONFIDENT that he worked HARD on making sure my product was thoroughly fixed!! And guess what?! IT IS!! It actually feels and runs better than it did! I believe that it was a relief that all of those things that failed were going to fail later on my own. So, I think you guys actually SAVED ME from being stranded down the road!THANK YOU FOR YOUR EXPERTISE AND PROFESSIONALISM❣️????
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October 2023 by adam irizarry
I went in looking to lease a truck and was greeted by Jim Lee , Jim was a please to deal with while at the dealership but we were unable to come to a deal, we were way over where I wanted to be which I get , once I left the store I never received any type of follow up from Jim , I found a truck at another Autonation location a few days later which I called him to tell him about because the truck was cheaper and wanted to see if they can get it in dealer trade since it was another Autonation ford location. Jim lions up the car and tells me he will call me back when he finds me a truck , after waiting over a week I decided to just call that auto nation store directly, although I wasn’t able to make a deal with that location they actually kept in contact and actually acted like they wanted to sell me a car unlike the Amherst location, it’s been over a month and still haven’t heard from Jim , I ended up purchasing my F150 at another local dealer and am very happy with how I was treated ! Being a ford employee this was disappointing when I was a serious buyer. Wil not recommend this dealer to other ford employees.
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October 2023 by Victoria Saylor
Izaiah was extremely helpful. I am trying to rebuild credit and although knowing I wouldn't have a low rate, I found the lowest rate with Autonation. He was patient with me and my indecisiveness the whole time. He got me into a used Jeep which I am in love with!
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October 2023 by Annette McCreedy-Anderson
I recently purchased a Ford Maverick Truck at AutoNation Amherst. My salesman kept me informed throughout the order process, gave me a guided tour of the inner components of the vehicle when it arrived, helped set my phone up with the vehicle. I was very happy with my overall experience with Ford as always. Thank you !!
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October 2023 by Danielle Farley
I had an amazing experience with auto nation when my truck got hit, Frank took care of everything for me, him and his team worked very quickly to have my truck back to new. I received emails everyday on the progress of my truck…highly recommend Frank and his team for any repairs!
