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November 2023 by Pamelina Rose
At first I was happy and felt confident in buying a certified used Toyota After a few weeks I felt something in the front brakes. I called and should I be hearing this? They assured me that it was inspected and the brakes were up topar. Well no, they are rubbing now. I took it in to them and they said it was because I put too many miles on my car. I just got it in April It would not be doing that by now and I asked if they could accommodate by giving a discount on my service, no discount No accommodation What a disappointment I will not be going back
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November 2023 by Jennifer Cairns
We purchased our vehicle with the help of Kareem and Drew and had excellent assistance! They were both knowledgeable, personable and well-spoken. We were very satisfied with our overall experience and would highly recommend this dealership.
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November 2023 by Johnny Islam
I have been a loyal Toyota customer in Los Angeles, and I must commend this dealership for having the best and most honest sales representatives Daniel Smith. Their professionalism is truly remarkable, and I’m eagerly anticipating the opportunity to acquire my Lunar Rock vehicle soon.Thank youIslam
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November 2023 by Zachary P
I purchased a new Highlander yesterday and was very pleased with my experience. This was my first time buying a car so I wasn't entirely sure what to expect. With my work schedule, I had to stay past closing in order to complete the purchase and no one fussed about it. Josh was very kind and thoroughly went over my car's features. Jennifer was great to work with in finance and didn't make me feel uncomfortable for refusing the warranties (something I've heard finance people can do). All in all it was a great experience buying my first brand new car here and I would do it again
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November 2023 by Lindsey Fisher
Disappointed is an understatement…I bought a car from here nearly 6 years ago and had such a positive experience that I recently chose to return to buy a new car vs. going to my local Toyota dealership. I even expressed this to the salesperson I spoke to - Let me just say things have definitely changed. No communication and very unprofessional. I requested my down payment back, as I would rather give my business to someone who actually wants it and is willing to help me! Do better for your customers…especially a returning one!
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November 2023 by Macay Hunter
I had a great experience working with Josh, Patrick, & Ms. Jennifer as we needed to move from our Highlander to a Sienna. Josh was thorough in explaining all of the features, Patrick was honest & professional as we discussed my trade, & Jennifer found a screaming great financing option for us. This was the first time I had a non-sterotypical car buying experience & will absolutely return the next time I am in the market. Thank you for a great experience during a rather stressful time!
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October 2023 by Steven Thornton
Bought a new Tacoma last week from Premier and it was a great experience. Dealership was highly professional in all aspects with none of the Dealer shenanigans so commonly found elsewhere.Negotiated the sale with Grant and he was well informed and straightforward in all respects. Finance with Jennifer was also professional and friendly with no high pressure pitch to buy additional warranties so common in the industry. Everyone we interacted with at Premiere was friendly and accommodating.I wouldn't hesitate to buy again or refer friends and family.
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October 2023 by Ryan Shaw
I was not in the market for a new vehicle but I got a call from Anthony to talk through potentially upgrading my Toyota Highlander. After some back and forth I told him to send me some numbers and a link to the car. Anthony did better than send me a link, he went out and made a personalized video highlighting the new safety features and other improvements. He was very patient with me and quick to answer my questions.His knowledge of the features on the car was impressive and he made multiple videos to explain the features to me. Jen is also great to work with on the finance team. They are honest and very professional. Car buying has always been a horrible experience but the team at Premier made it enjoyable. As I mentioned above, I wasn't planning on buying a new car but they gave me a great deal and I was able to upgrade to a brand new Highlander! Thanks Anthony and Jen - tell your GM you deserve raise! :)
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September 2023 by Taylor Paugh
I had such a great experience with Josh and Jen at Premier Toyota! They were able to help me get out of my previous loan and upgrade into an awesome RAV4!! The process was quick and easy with no questions left unanswered! If you’re looking to trade in your car like I did and get into a good vehicle, come see salesman Josh and Jen in finance!
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September 2023 by Michael Montalvo
Living in Cincinnati (3.5 hr drive), I was hesitant at first buying at a distant dealership. All concerns were eliminated when I began speaking with the salesperson Grant. Not only was distance and issue, but I had a trade as part of my transaction. Grant and I were able to work out the details - and a purchase. I’ve purchased many vehicles in my years. I am qualified to say that this would be classified as one of the most pleasant auto transaction I have had.Please give thanks to Grant, Kareem, and Jen in Finance. Should I ever be in the market for another Toyota product, I would not hesitate to contact Premier. Of course I would not buy during the winter, I’m NOT making that drive then ??
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September 2023 by Barbara Livingstine
I bought a Grand Highlander yesterday at Premier Toyota and I love it! My salesman Kareem was so knowledgeable and wonderful to work with! Julie made the paperwork and transaction seamless! The entire staff and management was so awesome, kind and all about the customer! I will never go to another dealership!! Thank you Premier Toyota!!
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August 2023 by Ryan Turley
Would give it 0 stars if I could. Called a week in advanced for my 07 Scion TC to have a full engine check (compression, checking pistons, and checking the timing) for a price of $180. Was talking to Samantha about it who informed me that her mechanics would check the engine top to bottom for 180 so I agreed. Monday rolls around and I call in to confirm I can still take my car in and I'm still quoted for 180 they say I am, so I get my car towed to their lot for 130 dollars. I enter the building and tell the gentleman at the front my situation and he says it's not 180. It is 160 for an individual check like checking the timing and the other services are extra charges.I tell him I was quoted for 180 he says it doesn't matter even though I stated its from Samantha and he refuses to give me my deal that' was offered. I refuse service and call the support line and get transferred to a service manager who doesn't respond to my call and leads me straight to voicemail. I still have not gotten a response and it's incredibly frustrating considering I wasted my whole day off and 130 dollars because Premier Toyota lied to me. I'm a server as my job too and if I ever lied about pricing to a customer /guest I'd be immediately fired. I guess these guys are less professional than your typical mid 20s server.
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August 2023 by Scott Miller
Absolutely without a doubt the best experience I have ever had purchasing an automobile. The dealership is clean, well-staffed, and very professional. I have bought 100's of cars in my lifetime, and my experience at Premier Toyota has to be one of the best I have had. The staff are very knowledgeable and quick to help with any questions. From the sales experience to the final delivery of the vehicle the entire process was perfect. I have purchased multiple vehicles from them this year already, and plan on continuing to buy from them for the foreseeable future. Grant, my sales rep went over and above every step of the way. The Service Department is also a great place to have your vehicle serviced. The service bays and surrounding areas were one of the cleanest shops I have seen in a long time. The couple of Techs (Eric S and Tyler K) that I interfaced with were absolutely amazing. The management in all departments are outstanding. Ryan The New Car Manager is an absolute pleasure to work with. The Service Writers are very helpful and prompt. Overall, 100% 5 Star dealership all the way around!
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August 2023 by Leo Wagner
I bought a Tundra last week. Premier made the process extremely easy, and Phil, the Sales Specialist who helped me, was amazing. He was a clear communicator and could answer any questions I had about the truck. It was a quick turnaround which was nice because I was on a time crunch. Couldn't be happier with the process.
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August 2023 by Nick Arno
Thanks so much Anthony and Jennifer for your guidance in helping me buy my first car! It was an extremely amicable and pleasant experience. All my questions and concerns were answered thoroughly and with patience. I feel like I could not have been served better.
