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February 2023 by Justin N.
Bought the car in 2020 and it's nice but I regret coming here EVERY TIME I think about it. The car doesn't have some cool features that was promised by the dealership which could be Volkswagens fault directly. The person who sold me the car didn't know how to lock/unlock the doors. My license plate wouldn't screw on so I had to come back to get it put on which isn't the worse thing in the world. I've called a couple times regarding service which wasn't a problem at all, but when I call regarding the aforementioned feature problem I get asked not very nicely why I'm calling now years later which I understand is a while later but I wouldn't be calling if everything you said was true.
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April 2022 by Charles Hartman
PLEASE GET A SECOND OPINION FOR ANYTHING THEY TELL YOU NEEDS DONE...THEY WERE WRONG ON EVERY DETAIL. CROOKS OR IDIOTS, I THINK CROOKS. Tried to charge me to fix a transmission problem that was under Factory warranty. Took it to Fireland's Chevrolet and all the work was under warranty...Said they fixed a wiring problem I had and the truck started doing it again 2 days later... Won't give the money back..
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November 2021 by Niki Taylor
Horrible customer service on the front end when you first call in to the dealership and in the service department. I’ve had minimal good experiences in the 3.5 years I’ve had my car. Considered purchasing another new car from here a while back but will find someplace else going forward.
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November 2021 by Jared Endrai
service department has their head up their butts Mike you ain't worth a crap take my truck in for diagnostics charge me $80 for one spark plug they tell me they want $350 for a set of spark plug wires installed I agree to the single wire for 80 bucks my total was supposed to be $209 when I arrived to pick up my truck my total was $450 never again anything that's done in service department make sure you get it in writing
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October 2021 by Darlene DeArmond-Dewey
Alice our sales women was wonderful. Best car purchase experience we ever had.
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November 2020 by Lori Kulas Jacinto
Chris in sales is amazing! The staff are all great! We have bought several cars from Chris and have never been disappointed! Great dealership!
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November 2020 by Ashley Marie
Chris Parsell is one of the most fantastic people you can work with. He is patient, funny, kind and so great with the whole experience. Buying a car was stressful and hectic for me and he was so beyond helpful and checking in. He has honestly became family. I will only come to him for all of my future car buying and recommend everyone I know to him.
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November 2020 by Alonda Gant
Chris Parcell was Awesome. Best personality ever! He went above and beyond to get the vehicle I wanted and he made sure I got it for the price I wanted! Must importantly he has kept in touch to make sure all is well with my vehicle.
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September 2020 by Melissa Meyer
Traded in my 1500 Silverado for a 2500 HD and Chase made it so easy to make the transition. Sales and finance were on point and would highly recommend this dealership to anyone looking to purchase a vehicle new or used!! Thanks again guys for the great customer service!!
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August 2020 by Matthew Patrick
Doug was GREAT salesman
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August 2020 by Brenda W.
The service person at the front desk made it perfectly clear that he would never want to have sex with me. Oddly I was only asking him to drop the tranny pan in our Eurovan and take a look at the fluid. It was 3:15 on 8/13/20 and he told me it was too close to 5 o'clock. I implored him: We couldn't find anyone to look at a VW in the past two days and our car was likely to break down on the steaming hot highway. He couldn't have cared less. BTW he looked very similar to the warden in Shawshank Redemption and that guy was equally unlikeable. The car was too hot to drive away so I parked it at angle in the shade, which happened to be right in front of the dealership. I sat on the curb, in front of the dealership, and sobbed. I had no where to go*. No one from the dealership approached me to see what was wrongI think that if you give this dealership your money, for any reason, you're making a moral mistake. *see review of Eurolabs Autohaus. This is where I went next.
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June 2020 by Gladys Mohr
Everything went well. Great service!
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May 2020 by Jennifer Rogers
Chris Parsel reached and help me find a dreamlike vehicle for me. He deserves awesome recognition and go to him if you need a vehicle.
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March 2020 by Mike Kason
Fantastic experience Paul the GM was very accommodating. He found me every possible rebate as well as finding me the truck I had envisioned purchasing. I will definitely be back for my next vehicle
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February 2020 by Alixx Rebel
Had an awesome experience with Chace on the sale of my Mitsubishi Outlander, they got me out of an absolutely horrible situation with a previous dealership, and I couldnt be more grateful, they worked with my credentials and got me into something I can see myself in for a long while! Greatly appreciated! Chace in Sales and Dave in finance really came through! Thanks so much guys! Looking forward to working with this dealership in the future! Highly recommend!
