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March 2024 by Jean Dickerson
I was in the store March 2,2024 at 11:00 AM. Walked around the store then made my way to the service desk to ask a question. I waited about 5 minutes. The one salesman was on the phone and the other was talking about his adventures to lady. Needless to say we walked out. One sale you could of had
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October 2023 by Rebecca Kirkland
This is the best furniture store in NW Ohio!
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September 2023 by Becky Kirkland
This is the best furniture store in NW Ohio!
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January 2023 by Vo Uub
Why would you make the holes in the desk too small for the screws to fit???? Should have known not to buy your product when the store was going out of business! I hope you go out of business too!
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September 2022 by JoAnne VanSparrentak
I wish I had known of this place sooner. Furniture on a budget? This is the place to go. Very nice store, very nice customer service, and I couldn't be happier with the beautiful desk I went for. My whole family will be going back.
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September 2022 by Rosemary R
The village was a wonderful place to visit and very educational. A very relaxing day! Our visit to the village was beautiful and an extra bonus, there was an old bike parade with bikes from different times. Great day!!!
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March 2022 by Megan Lenahan
Ordered a table off of wayfair made by them. The directions were very detailed and clear. I was missing a piece and all it took was a 2 minute phone call to have them send me the missing piece. Love the table and had great customer service.
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January 2022 by Alisha Stacy
I love your furniture but the night stands that I have you have discontinued and I'm not happy about that.also my book case 5 shelf has been discontinued. I will wait to get the 3 shelf book case in February. I like to match my stuff. Please bring the night stands and the 5book shelf back.
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July 2021 by Hamish De'Lamet
Excellent company! I have a bookcase from Sauder which we bought in 2000. A plastic bracket broke recently, and even though the bookcase was discontinued in 2008, I called the 800 number for Sauder, received excellent service from the young lady on the other end of the line, and YES! They still had brackets for that model, which they sent me for free! One cannot ask for much more than that!
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July 2021 by Jeff Childress
My wife and I were in there about a week ago. No-one else in the store but 2 employees. We walked all around the store looking at various items, interested in a couple, but not one did anyone approach us. I will not hunt down a sales person when I am the only customer in the store. I can and will spend my money somewhere else. They didn't even say hello. I know that I am stubborn about these things, but I am not going to see someone get a commission, from my money, if they don't even acknowledge our presence. Even when we walked within about 10...nothing. Poor service!!!!!!!!!!!!!
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July 2021 by Jeff Childress C.
The 2 stars are for the furniture. The missing 3 stars is for the customer service. My wife and I were in there about a week ago. No-one else in the store but 2 employees. We walked all around the store looking at various items, interested in a couple, but not one did anyone approach us. I will not hunt down a sales person when I am the only customer in the store. I can and will spend my money somewhere else. They didn't even say hello. I know that I am stubborn about these things, but I am not going to see someone get a commission, from my money, if they don't even acknowledge our presence. Even when we walked within about 10 feet...nothing. Poor service!!!!!!!!!!!!!
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January 2021 by CaZondra Meshia Robinson
I advise everyone to read all reviews and complaints about this company on BBB before ordering. I wish I had. My table came broken, and they kept lieing about sending out the replacement pieces. And, they do not give refunds once the boxes are open. How are you suppose to know if anything is missing or wrong if you do not open the box. I am getting a lawsuit with some more people that has had the same issue and just want their money back. Very unfair treatment to customers. DO NOT PURCHASE FROM THIS COMPANY!!!
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January 2021 by Michelle Chandler
Very poor customer service. Bought a organizer from them that was missing the hardware. I tried to call, but got a machine telling me I needed to go online, so I did. I told them it was missing the hardware. It took over a week, and when it arrives this morning it was not the hardware at all. It was stickers only. So I tried calling again and again I got machine stating they could not take my call please go online. This is very bad customer service. So far it's been 2 weeks and I can not put together this organizer, or get a physical person to assist me. I will never get anything else from Sauder again!!
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September 2020 by Ashok K. Jhawar
Very poor customer service.
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August 2020 by Jamie Ault-Israel
Cool furniture. Lots of choices.
