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August 2023 by Rory Robitaille
Driver was friendly and empathetic. Service at Garage was great. Friendly, Efficient, and Effective.
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March 2023 by Brian Evans
They were called to a crash for a tow. He got the car and then refused to take it to the body shop. He wanted it to go to his garage, I had to argue with him. He finally decided he would take it to his garage, then take it to the shop the next day. And the body shop was closer than his shop, it made no sense. They then charged $800!! Lucky for him the insurance paid it, I would not have!!!
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July 2022 by Gene Weimer
They have always done excellent work at a fair price.
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June 2022 by Youmaybe Right
Very Friendly, honest, and a great mechanic.
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November 2021 by Darrin Rose
Highly recommend this place. If you need a tow, they service a much wider area than you might expect. If you need your vehicle serviced, they are a great place to go.
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October 2021 by Korin Welch
The tail/brake/parking light on my trailer was not consistently working. Repair shops in my area referred me to trailer repair shops, but the trailer shops were not going to be able to look at it for about a month. I don't live in the area but was going to be visiting family who suggested I check with Bates. I called a few days in advance of my visit. They were able to fix it the day of my visit and for less than I would have paid for a ticket.Service: Electrical repair
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September 2021 by Tyler Furrow
Great local place. Have had my car in twice and always solved the problem quickly.
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June 2021 by Korin Rowell
The tail/brake/parking light on my trailer was not consistently working. Repair shops in my area referred me to trailer repair shops, but the trailer shops were not going to be able to look at it for about a month. I don't live in the area but was going to be visiting family who suggested I check with Bates. I called a few days in advance of my visit. They were able to fix it the day of my visit and for less than I would have paid for a ticket.Service: Electrical repair
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June 2021 by Ryan Ward
Horrendously unprofessional. At no point was I informed what the cost would be of the tow. I was unhooked and was asked to stop to handle the bill. I simply asked to be billed and the guy (who claimed to be the owner) was horrendously unprofessional and down right rude about this. He demanded 535 dollars for 30 feet of towing or he'd take the RV I rented!!! I tried to talk to him and reason with him but he was talking under his breath to the officer like .. "yeah watch soon as he realizes I'll take his RV, he'll pay us. I would have sat and waited hours to deal with ANYONE else but this guy.Service: Car towing
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June 2021 by Rosemary Fabela
Picked up my car. Everything handled very smoothly
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May 2021 by Debra Billman
Top notch!
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February 2021 by Patrick B
Can't say enough thanks to Bates Garage & Towing LLC. Fantastic people who care for the needs Ashland County and the people there! Would highly recommend them for your towing needs. Thanks for making Ashlee's 16th birthday a day to remember!
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February 2021 by Amanda Merritt
150$ to put a hook on my truck and pull me out less than 5 min of his time and took him 40 min to get there
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January 2021 by Michael Pitz
Family-owned business great service good prices Quick Service all around quality work
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October 2020 by Hickory T.
My son attends Ashland College and the other day while he was gassing up his van wouldn't start. After a battery swap it was clear the thing wasn't going to run any more so I checked reviews and decided any company around as long as this one must be a good place. Called AAA and they tried to send another company tow truck out but I asked for Bates towing as well and their company tow truck came out in less than an hour, hooked it up and agreed they'd take a look at in on 10/19. The tow was on 10/18. We weren't sure when they would be able to get to the vehicle. This morning 10/19 we got a call telling us the starter was shot and a price for replacement. Before noon we got a call the car was done and my son could go out and pick it up. We're a couple hours away. I cannot recommend this business highly enough. From the gentleman who picked the van up to the guy who called this morning, friendly, professional, reasonable and fast. Couldn't ask for a better experience.
