September 2020 by Falicia D.
I've been banking here for YEARS the tellers are amazing but the people in the office need to get it together. I had a life insurance policy I told them about that I CANCELLED and told them they still might try and take the money out. Long story short it ended up overdrafting my account. ( I was supposed to have overdraft protection to where I couldn't overdraft) I CAME in and cashed a check!!! NO ONE TOLD ME I OVER DRAFTED!!!!! I COULD HAVE PAID IT THEN.. i paid it off about a month later after they canceled my account. I reopened my bank account. They told me I couldn't have a debit card for 6 MONTHS and now they're saying after a YEAR that I can start with a checking account but still can't have a card. Get your s*** together.
