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May 2024 by AuntyB GardenLady
I always enjoy their outdoor garden center!
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April 2024 by John Wagner
Great store..very friendly helpful people..you find things the big store don't have..and the help doesn't hide..and they have so much more than you would think..stop by and see
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February 2024 by Chuck Soneff
Best hometown hardware. Both locations have what we need when we need it. Very competitive pricing, especially when compared to big box stores.
Thanks for being here.
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January 2024 by theresa plank
Huge yeti selection
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January 2024 by Larry M McLaughlin
Little bit of everything a small town hardware store would carry. Plenty of clerks walking around checking and helping customers.
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January 2024 by Cheryl Gresh
Great place to shop. Very helpful. Some things are more expensive than others
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January 2024 by Benjamin Lance
The product selection has really revamped with its brands.The employees are very eager to help.I think they need more pamphlets about item descriptions/comparison to really reassure customers they are getting the right tool.
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December 2023 by Tiffany Miller
Helpful staff, clean store, nice selection of items!
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December 2023 by AuntyB G.
I like to go here (the Ashland store) if I need a little part for something I'm working on or the garden center, but not to spend any big money here anymore. I much preferred this place when the previous owners had it because they stood behind their products and took care of their customers, these owners do not. In fact, they'll sell you something they know is defective just to get it out of their store, then leave you high and dry telling you they can't help you. Here's what happened the last time I spent big money there... On 6/15/21 I bought a Samsung Refrigerator, French Doors, White, (#RF27T5201) from Farm & Home Hardware in Ashland, Ohio. Purchase Price was $2,116.46. March & April, 2022 Ice maker squirting and leaking water, ice cubes very wet and partly soft. By the first week of April, 2022, the ice maker quit working completely. I was back and forth on phone with service people several times trying to figure out what to do about it. Lady explained to me she'd have to talk to someone else because this model refrigerator is known for this problem and it's not fixable, then went on to say this is why Farm & Home Hardware decided once they sell out of this model they won't sell them anymore, but since I'm still within my 1-year warranty, maybe they could do something for me. I suggested I return the refrigerator and she said I would have to talk to the manager about that, but she was sure I couldn't do that. She then suggested I purchase one of those counter-top ice makers, but I told her I don't have room on my kitchen counter for that, and that's why buying a refrigerator with an ice maker was so important to me. When I talked to her again she told me they decided they would order a new ice maker to replace my ice maker but I would have to pay the labor charge of $100.00 per hour AND an $80.00 service fee for coming to my home. (I live within a mile from their store). May 24, 2022 Service man came to replace ice maker and told me that it probably wouldn't last more than a couple months (he was right) because this model has a permanent defect and cannot be fixed for any length of time. He said they decided not to carry them anymore because of this problem. Their repairmen came out another 2 or 3 times to 'temporarily' fix the ice maker. I told them over the phone when scheduling the last appointment that I shouldn't have to pay those fees every time they come out when they knew what I was getting into when I bought this refrigerator, so they didn't charge me for that time, but after they 'fixed' the ice maker they told me there was nothing more they could do for me. After that I called and talked to Chuck, the manager. He told me all they could do for me was to sell me another refrigerator. When I told him I thought they should take this one back or at the very least give me a good discount on a new one, Chuck told me the only thing he could do was to sell me one that's already on sale, then he suggested I buy a GE model on sale for $2,599.00 at that time. I told him I already spent over $2,000.00 on the Samsung they sold me in June and I didn't have another $2,000.00 and up laying around to be able to do that again. We ended the conversation with him saying he was sorry but he wasn't going to be able to help me anymore. At this point in time, my husband has to work on the ice maker about every 4 weeks to get it to work halfway decent. So now I'm stuck with a refrigerator that's never worked right, out $2,116.00 that's hard to save up again, and it just adds salt to my wounds to think about how many times I preached to people how important it is to 'buy local' and support our local businesses when now it's obvious to me that Farm & Home Hardware in Ashland, Ohio doesn't care about community when they're willing to rip off its residents. Just last week I needed to replace my dishwasher. I bought one at Lowe's.
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November 2023 by Bob Miller
Nice door greeter, not a lot of help inside, and low on the options I needed for the day.Over all a good store though.
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October 2023 by Garrett Jacobs
The owner called me directly to talk through the issues of the mower and listen to my frustrations as a customer. I HIGHLY recommend Home Hardware. It makes a statement when your local business and the owner for that matter go out of their way to make things right. NEVER will you find that at a big box store.
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October 2023 by Dfb Bitchz
Always someone to help you.
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October 2023 by Kolleen Miller
Good selection and nice gift shop
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October 2023 by Sue Amstutz
Dawn was extremely helpful in researching an appliance package. Her communication was wonderful and she asked thoughtful questions. She was willing to "go that extra mile!" Thank you Dawn!
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September 2023 by Ed Maximovich
Always someone there to assist.
