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July 2024 by Corey Watson
Ordered a socket fan online. Was delivered a gallon bottle of fabric softner. Returned the softner to the store and was told I could only get a store credit. That can not be used for online purchases. And the fan I want is only available online. So not only did I not get what I ordered, I can't even reorder it
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July 2024 by Holly Norris
I am telling as many people as possible NOT TO SUPPORT HOME DEPOT. THEIR SERVICE, INSTALLATION, IS THE FARTHEST THING AWAY FROM CUSTOMER SERVICE THAT COULD POSSIBLY EXIST. First of all, please BEWARE. Installation does not mean installation. Upon delivery, the first one, they walk in and say "we got a problem". "You gotta get all these old appliances out. Did you pay us to move and haul them away?" " We don't touch em". I read all of the prep tips. No where does it say, spaces must be empty. Only, appliances should be unplugged and emptied. In addition, they told me I had to get a plumber because they don't connect water lines with shut offs below the floor. Oh and yes, I needed to hire an electrician because the old dishwasher was hard wired. So, I removed the frig, dishwasher and microwave with some help. They asked if they could leave the appliances in my garage. I said yes but wanted to look at them first because of their strick return policy. They turned the items, we checked for dents, etc. They left all three boxed or wrapped in original packaging. 6 days later, they came back to install. Guess what. Nothing got installed because the cupboard needed shaved 1/2 inch and the microwave tile wall had to be cut 1/2 inch. They did manage to remove the microwave and refrig from their packaging and bring both in to
check measurements. That's when the shaving and cutting came in. $60 later, to rent a cut saw and sander. My friend and I ended up hooking up the frig and my electrician hardwired the new one in. WOW, how easy was that. So, the frig is in place. I start to remove the sticky plastic and discover that when they cut the wrapping plastic off, they also cut and dented the front door of my fridge. Let the fun begin. I read the details and call the indicated number. I repeat my story and they tell me they have to abide by their policy and there's nothing they could do because 48 hours since delivery had passed. Now these appliances sat in my garage, in their original packaging until they brought them in today. They caused the damaged. I have pictures. So far, can't return, no refund, can't replace only the door. Home Depot should describe their install as set in place and plug in only. As of now, I've been on and off hold for 55 minutes. Good thing I didn't have anything else to do today. So my "so called" Appliance Sale Items with installation cost me $900 over invoice. WHAT A BARGAIN. I will never shop, recommend or anything else ever again.
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June 2024 by Linda Hess
Always nice employees. Very helpful
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June 2024 by Josh Moore
The item i wanted wasnt on the shelf. It was on a skid up high. The staff were quick and nice about getting it down for me. The quantities were correct on the items i was after. What more do you really need? Freindly staff, in stock, and correct quantities.
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June 2024 by Paul James
You have 4 self checkouts and one manned register open then you have three employees just standing around the self checkouts with a line around the corner maybe have one or two of those employees standing around being lazy open up another cash register instead of your customers doing there job for them
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May 2024 by M Roush
Helpful people and good selection
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May 2024 by Mike Watson
I asked a worker if they could help me with grabbing large sheets of insulation, instead of me doing it and breaking some and have to pay for it
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May 2024 by Shutterboy Fuse
Place was not packed today
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May 2024 by Patrick Miller
Tom in electrical was extremely helpful and help me pick out all the items I needed for my project.
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April 2024 by will schaad
Today I went in there and was getting stuff to build a garden. I had 2 boards I needed cut so I took them back to cutting section and the dude snarked at me when I told him what I needed done. Then after that he proceeded to cut the boards the wrong size from what I told him and he acted like I had told him different when in fact he was in the wrong and started to get irritated at me. I solved the problem went and got 2 more boards and had them cut the right way. Then I moved over to get soil and mulch got that all really well the lady over there is a sweetheart so I went to checkout where the guy questioned me for the amount of boards I had since they were cut I told him 2 and now that I have left I see I have been charged for 3 and my advice to you is do not go here these people are incompetent and not there to help you!!
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April 2024 by goku28
Had a hard time finding what I need no one round to help
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April 2024 by Jonathan Pflueger
Marty was very helpful, knowledgeable and friendly with our search for a particular product! ?
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April 2024 by Monica Bair
We walked around looked at several things including riding mower and nobody in the store ever asked us did we need help or said anything to us at all they acted like we were not even there so we left.
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April 2024 by Ally Radebaugh
We love Home Depot in Ashland! Recently everyone in my house was sick. Our sink started leaking. Just everything that could go wrong was going wrong. I took my new born with me to go get parts... guess who left all the parts in the cart then got home to realize it. Someone stole my purchase. I was devastated. The manager confirming and knowing we were JUST there replaced the parts for free. It was the ultimate kindness. I swear the people are what make it great. Forever grateful for kindness coming from someone stealing of paid for things.
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March 2024 by V And D
Sold me broken AND repacked merchandise via curbside pickup, then refused to allow me to return the broken AND repacked merchandise they sold me without going into the store, which defeats the point of curbside pickup.
Update: two years later, I still continue to receive opened and badly repacked merchandise from this location when using store pickup. I really wish there was a different hardware nearby.
