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July 2023 by Jeff Piatek
Great bank to deal with. Very friendly service and I'm always treated like a valued customer. The loan officer Tim will go above and beyond to make your loan application as easy as possible. Very rare these days.
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December 2022 by Candy Carmel
Nice hometown local bank
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March 2022 by Jade F
The Ashtabula branch is the worse branch of Andover banks . The people are beyond slow waited over 20 min to cash a check with only 1 car in front of me.. bank wasn't busy teller didnt know how to do her job and everyone else was just standing around watching. Plus put a hold on my check that I deposit monthly never have a prob at any of the other branches. The tellers don't have customer service skills at all their very rude n snippy! This is the only bank I have ever had a problem with!! Rest of the branches are great!!
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October 2021 by allison northway
Plenty of parking, convenient location, the younger female staff tend to be rude. Use the drive thru if you can, then you won’t feel like you’re bothering them as much.
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June 2021 by Lisa Giddings
Don’t be even a dollar short on your loan or they’ll report you to the credit bureaus as a missed payment!
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February 2021 by Jeffrey Spring
Sure, they are not perfect - don't lose your debit card, it takes 8-10 days to get a replacement but then again, it could have been the USPS. The important thing is their customer service is always wonderful and they don't have huge lines at any one location because they have closed all the smaller branches. Throughout this COVID mess, they have made it as easy as possible and staff their branches with enough people - won't say that about the other 2 banks I deal with.
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July 2020 by Joseph Justice
My Daughter who is disabled banks at this place. A few Months ago her Debit card was hacked buy scammers. She called the bank and they said because the scammers bought 470.00 dollars in gift cards she could not get her money back. I will check with the FDIC. After talking with the local branch we found out it was the fraud department said we couldn't be reimbursed the money that was taken. The local Branch was very helpful and submitted the claim and now it looks like she wont loose all the money that was taken. Thanks so much for your help Andover Bank in Ashtabula.
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August 2019 by Jeffery Lunger
Great service every time I go there
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January 2018 by Anthony Meola
Rude staff. All about their own intrest
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March 2017 by Sathish Adigopula
Had my mortgage through this bank - good customer service, excellent and prompt telephone response too.
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March 2017 by Shannon CreativelyRight
Always friendly I've been with them for ten years
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February 2016 by Ivan Henry
I bank with First Merit but recently I had to use Andover banks atm machine I forgot to grab my bank card when I pulled away from the atm. Andover banks atm security settings allowed for it to be re-accepted and dropped it into a tray which is exactly what is suppose to happen however if you use a atm from a bank other then your own it is every banks policy to send the debit card out to be destroyed! I think this is extreme and rude! In my case I was lucky enough to have someone from Andover bank return my card to my First merit bank and I was able to retrieve it. I feel this is a banking policy that needs changed and not just here at Andover but any bank who's policy is to destroy the property of others without thought to the repercussions it may have on the owner.
