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July 2025 by Vincent Harris Jr
I just want to thank the gentleman Nick local here in Ashtabula Ohio for coming through and fixing my internet connection problem for me you did a great job thanks again man. Woooohooo Internet back up let's gooooo.
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June 2025 by Christopher Watkins
Friendly and personable. Always had better luck with technical issues going into the store than with the online support.
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April 2025 by crenge
I have no problem with the internet connection.The problem is the billing service is really bad.I only have auto pay for the phone,somehow they auto paid my internet/cable ,billed twice in the same month,long before due.
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April 2025 by John Ginnard
Quick service
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January 2025 by Anita Santiago
Came into store location to make payment asked why they weren’t watching the inauguration and they were told by upper management that they were not allowed I fill this company is sencering the political main stream to fit their own political beliefs .
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January 2025 by Ross Niinisto
Service constantly going out.
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January 2025 by Jesse Stokes
A nice black lady helped me. She surprised me by just taking my phone and doing all the steps for me. She's very good at what she does.
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October 2024 by Joyce Holland
I came in for internet service and was helped right away. The technician came out on a Sunday and was terrific! Set my tv up and yes, showed me how it all worked! I'm glad I went with Spectrum. Good service and knowledgeable, friendly people to help you.
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September 2024 by R Lo
They need to hire more people.
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August 2024 by michael price
Spectrum does not have the infrastructure nor personnel to adequately provide service in the area. Seek alternative internet service providers.
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July 2024 by Debra Laveck
After months, nay, years of struggling with bad reception, I finally got the courage to tell them to consider me a FORMER customer. Multiple calls a week because my service would drop or shut down (not during a storm, mind you), and it had worn too thin for me. Lots of money going out the door, and little to nothing coming back to me. I've made my last service call to Spectrum!
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June 2024 by Pat Allan
The service technicians were attentive and spent a lot of time trying to find the problem with my Samsung phone. They did all steps required and finally after visiting another store in anther state recommended that I call Samsung. Samsung gave me the run around and I will not go back to these techs and buy another phone, definetly not a Samsung. They were amazing.
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May 2024 by Judy Whaley
Got help with getting a service.
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April 2024 by Patricia Amtsberg
Service rep was excellent. Very knowledgable.
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March 2024 by Kristi S
Horrible customer service and even worse billing practices. Our service was disconnected for non payment. We were busy with a death in the family and forgot to pay a few bills. A month later when we decided to call and cancel bc we didn't really use the service any longer anyway, the representative was rude and told me that we would be getting charged for the last month, even though the service was disconnected and we didn't use it. He said it was their "policy." I have never heard anything more ridiculous in my life. We will never use Spectrum again and will never reccomend them to anyone!
