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December 2023 by Albert Skye
Got a trailer to move from Michigan to Ohio for 5 days. Guy at the ammo store apparently didn't hear me so I only had 3 days to return the trailer. I get a call on the end of day 5 wondering where the trailer is and informing me for the first time that I only had it for 3 days.Well hold up, why did you wait til the end of the 5th to tell me the trailer was due back 2 days ago? Someone clearly wasn't doing their job and when I dropped off the trailer I was told nothing about late fees or anything. The lady went out of her way to say it's all good it's ok drop it off it's fine to see my bank account being charged for a late fee not even an hour later.I requested a 5 day, only got 3 days and then the u haul person to avoid conflict chose not to tell me about any late fees and let me walk off the lot.Will be calling up today because service like this is what should shut your business down.Ridiculous.
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April 2023 by Polly Gumm
Friendly and helpful and arranged for us to pick up the truck before the store opened. Good service and communication.
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April 2023 by dhvizsla h
It was a pleasant experience. The guy (forgot his name?) Helping us with our rental was knowledgeable and very polite. Thank you!
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February 2023 by Suzy Kist
Kind, considerate, helpful and very knowledgeable.
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February 2023 by Richard Klepper
I have rented from this establishment 3 times this year without a hitch . . . Actually, I did use my hitch twice! ! They are very helpful and provided me with advise to better satisfy my needs .... They have a good selection of trailers and trucks to meet your needs.
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February 2022 by Shannon Pratschler
Was able to get the vehicle we needed right away. Worked out great!
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February 2022 by Len Ross
The people there are always very helpful, knowledgeable, and willing, to make any rental as convenient and swift as possible because I'm always on the go with very little time to spare and they get me going and on my way in no time always pleasure to do business there.
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February 2022 by Tamara L S
Had a good experience with these folks. They had the truck size I needed on a Sunday. Check the hours, call ahead, they are smaller and be sure when checking out to follow the directions so you don't get charged the extra check out fee. Truck was clean and in good repair. No problems, all around good service for the price you have to pay these days.
