Stewart-MacDonald
Hours:
21 N Shafer St, Athens OH 45701 Hours
About Stewart-MacDonald
Based on the reviews, Stewart-MacDonald offers great customer service, with staff quickly resolving issues like shipping errors and address problems by sending replacements at the company's expense. They are consistently excellent in resolving problems, and some customers find them the best. The business provides helpful online videos and books by Dan Erlewine. However, some reviews note that the customer service can be demeaning and snooty, expecting customers to know more than they do. There have also been reports of slow responses to service requests, though one issue was later resolved. The products are often high quality, but many items are considered crazy expensive, with some being overpriced Chinese made junk. Shipping costs are really high, and product prices are also very high. While some customers appreciate the location, others only order as a last resort due to the high costs and inconsistent service.
Most Recent Reviews
November 2024
All I ordered was #10 glue it was about 10 bucks. 13 dollars to ship from Ohio to Pennsylvania is down right theft. Never ordering again. Amazon is much cheaper with same or better quality parts.
April 2024
These guys are the best. Consistently excellent customer service. If you have a problem they will do their best to resolve it.
February 2024
I had no idea that one of the coolest places in America was right down the street! I just wish you had a willcall window.
More Comments(27)
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