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February 2024 by Candace Troiano
This store is nothing more than a joke. I wish I had stayed with Verizon. From the start of my service with T-Mobile it has been a nightmare. The store employees are too busy joking around with one another to pay attention to what they are doing. They put the incorrect sim cards in my husband and myself phone, causing us to drive 20 miles back to the store to fix the problem. Then the billing was messed up and way more than they said it would be. They had to fix that problem. The icing on the cake was the keep and switch where they were suppose to pay off my daughters phone. They never informed me that I was suppose to submit this. They told me they would take care of everything. Fast forward a month and a half, I was told I needed to bring in my last bill from Verizon. They informed me it was submitted. I ended up calling T-Mobile (Not the actual store) and found out it was never submitted. Braydon Monroe, who is the store manager has been busy skirting my phone calls and lying to me about the submission. I have never seen such a group of unprofessional, unqualified individuals in my life. Arch Telecom, Inc. who is the operating company for this store really needs to come in and evaluate this store. So zero stars for this location. It has been an utter disaster from the start.
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February 2024 by sherri m
I would not give this store not even a one because I have to on here T-Mobile has ripped me off trying to make me pay for Netflix it's supposed to be free and Apple tv every month my plan on Netflix is turned off they try to make me pay for it I have to come in here I've got all kinds of problems I've had my service hacked had the police at my door because somebody in T-Mobile using my phone number and the guy Bray that's the store manager at the T-Mobile store in Athens Ohio was no help and he is no good I give them a zero and I give their service zero customer service absolutely bad and do not fall for these gimmicks of all of these Netflix and other movie apps that supposed to be free because Netflix changes your plan and will not let you watch it for free they did me and ripped me off and put it on my
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May 2023 by Rllylovesrobloxs19312 Michael
Customer service is great
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March 2023 by Michael Poulton
Wonderful Experience!!!
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September 2022 by Shannon Nicole Brooks
Sabrena was awesome. She was very knowledgeable and made the process of switching from Verizon to TMobile easy!!!
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September 2022 by Linda H
Justin and Sabrena were the most amazing employees EVER! This place is 100 times better than the old Sprint location❤️❤️❤️
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August 2022 by Google user
Jordyn is great at what she does. She knows how to diffuse a situation, and meets the customer’s needs. I wish all of my customer service experiences were like the one I had today.
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July 2022 by Des W
Jordyn is great at what she does. She knows how to diffuse a situation, and meets the customer’s needs. I wish all of my customer service experiences were like the one I had today.
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December 2021 by Allen
Great experience! Super knowledgeable staff. Always give a clear explanation of products, plans and pricing!
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December 2021 by Ashlynn G
The managers don’t know how to use their own system and had to have a regular employee help me. I had to wait an hour for them to call another employee in to help me.
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November 2021 by Susan Armstrong
Staff is very kind and knowledgeable. Phone has had a few bugs, but staff have been able to fix it without sending it away. Highly recommend.
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June 2021 by David McCoy
I am looking for a new service provider for my cell phone service. I have been with the same carrier for over 5 years and now its time for a change. T-mobile is a good example of the kind of cell phone service that I'm looking for, the website is quite easy to navigate and the folks manning the keyboards are as readyand helpful as I let them be,,Very helpful folks doing a great job
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June 2021 by David “Pacer” McCoy
I am looking for a new service provider for my cell phone service. I have been with the same carrier for over 5 years and now its time for a change. T-mobile is a good example of the kind of cell phone service that I'm looking for, the website is quite easy to navigate and the folks manning the keyboards are as readyand helpful as I let them be,,Very helpful folks doing a great job
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May 2021 by Kirstan King
Always super helpful and friendly at this location!
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March 2021 by Janine Ross
The one in the market on e state st. Very helpful friendly service
