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September 2023 by Justin R.
Took my truck through to get a good wash and normally get the best outside package they have which is the ceramic package. Went and purchased that and to my surprise for the amount , that they no longer dry off the car and supposedly the tire shine come inside after it leaves the bays. I can tell ya it most certainly does not and half the truck was still dirty. I had to clean it again at home and redo the tires. Wont be back as the services dont match the price and definitely dont match tge quality anymore
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May 2023 by Erica B.
My friend and I were out and about and she asked me if I knew a place that does interior car cleaning and I remembered that this place does, so I suggested this place. She opted for the thirty eight dollar package plus six dollars to wash the floormats. They call us over to let us know Everything was finished, and when we got to look at the car there were still crumbs all over the seats and in the consoles and dust still all over the dashboard. I pointed it out to them and the kids said that they don't move anything around, so I asked them nicely to please just vacuum the seats and the consoles and he did but they didn't wipe anything down so I literally took a. Rag and wiped the consoles and everything down while we were there. I think the price is absolutely outrageous for the service you get. How hard is it to actually do a decent job especially when you're paying that kind of money? I understand that these are younger kids they have working there but they could supervise them and show them How to do it correctly. Unfortunately I will never go back here again because for the price you don't get anything really. Save yourself some money and do it yourself if you can. The young men that we talk to were very polite but they need to really be taught. How to clean a car and there? Needs to be. Higher standards because people are not going to return if it keeps up like this.
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May 2023 by Joyce D.
They've moved to automated ordering and payment. Service was terrible. Complete rip off.
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April 2023 by Frank V.
Sitting in the waiting room after they shocked me with their $50 price. I had already been sucking up the declining quality over the last two years (just kids, etc). I won't be back at these ridiculous prices...
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July 2022 by David S.
Six-car family and frequent purchaser of the whole thing carwash. The cost has jumped from $29 to over $50 with formerly included services like squirting off rubber mats now costing extra. They have lost my business due to their price increases. It is gouging.
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June 2022 by Stephanie Q.
I will never go back. $47 for inside and out plus $3 for cargo vacuum and $3 to vacuum the 3rd row. why do you charge $3 for something that takes 30 seconds. It's like a slap in the face. $53 for 15 minutes of cleaning. I will be going down the street to do a better job by myself for a fraction of the cost.
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August 2021 by Heath F.
I purchased the whole thing package certificates in 2020. I came today to get my car washed and now I'm Told they no longer include mat washing and removal w this package. How do you change this when it was purchased based on what was included.
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May 2021 by jade j.
WOULD NOT RECOMMEND! I had been here a few times and decided to sign up for a membership. After which I sent my car through for a wash with one of the employees. When my car was returned my entire front windshield had a crack! A Crack that both the employees and the manager agreed was not there before entering the car! But had the audacity to tell me they weren't liable! Instead of causing a scene I opted to contact the corporate office. It took me three days of leaving voicemails before anyone contacted me back! Just for the corporate office to say the have to go off the word of manager. No investigation! Nothing! Now I'll be out of money for a worthless membership and the repair cost of my windshield! THE WORST CUSTOMER SERVICE I HAVE EVER HAD!!
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April 2021 by Lauren N.
Took my car in on an amazingly warm day, especially considering the unpredictability of the Cleveland weather. I've been to this location many times, given I am a monthly member however I must say on more than one occasion my car wasn't clean... while I could complain I have just taken it back because I am a member. I do wonder what happens when someone that isn't a member is completed and their car is still not clean... not sure if this is just a factor of going to a drive-thru car wash and not a hand wash however when you spend $35 and up for a car cleaning you want to leave clean! I will say the employees at the location seemed to be working hard on cleaning/drying which is a plus. I and many did seem to be high school students, also a plus.
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August 2020 by Geoffrey H.
Car is clean. Rear wiper arm damaged and ripped off the car. You'd think the people drying the car off would have noticed and said something, but I didn't notice until hours later. At least they found the broken part. I'm sure this could happen at any car wash but for me it happened at this one, so I won't be back.
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February 2020 by Molly J.
Wow where do I begin, let's talk price. $12 for soap and water $16 wash plus wax and $20 for tire and rims..... wow wayyy overpriced...I chose $16 since I have a Tesla and wanted wax.This was my first time and since there was a long line I figured, well they've gotta be doing something right. I was so wrong. The place I usually go to is in bainbridge/chagrin and for $12 they include wax. So besides being way overpriced especially for Aurora... the wash was so short and subpar, I actually went straight to my other carwash and had it redone because I knew the wax hadn't worked. Before the soap was all removed this carwash was throwing the wax on..... wow. The washIng process is so short it didn't get all the dirt off my car then the showers were so short the suds were all over my car going into the blower. If a car infront of you gets the interior they have to stop the whole overpriced assembly line for one of their teenagers to jump in, I was in mid shower so that was awesome..... by the time the towel boys were wiping my car down there were suds everywhere. The poor kid had to sit there and several times redo my side mirrors because everyone couldn't get all the suds the first two tries. The towel dryers shouldn't be wiping off suds! There was zero way I was handing over my Tesla car key to a teenager for the interior and exterior service, especially since it was so overpriced and thank god I didn't because I was so disappointed with the exterior that I'll never be back.
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December 2019 by Papa H.
I have a 2017 Jeep Grande Cherokee. I've gone to this place a number of times since its opening. Their car washes are generally not the best, but have gotten worse over time. Never again. It was bad enough that the window edges were all filthy, and the door edges hadn't been wiped down, and the the wheels (up charge) still had brake dust all over, but the car had not been vacuumed properly. No mats moved or lifted, cargo area still had lots of "nits". Forget the door compartments and console (they charge extra for the doors). Complained and the manager on hand said "what did you expect" kind of thing. He then gave it a second shot, but really no better. If I pointed to a spot, he would wipe it, but really, I would have preferred if someone just handed me a wet rag. The car was not particularly dirty, no kids or pets, just dust, lint and some road salt kind of thing. No more. They were generally courteous except for the crack about "what do you expect". Other washes in the area just do a better job.
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October 2019 by Lauren K.
Man, I don't get some of the harsh ratings on this page! Waterway is a carwash offering multiple types of washes and a monthly clean car club. You can get interior and/or exterior service and a variety of add-ons. In this area, it's the best car wash. If you're going to be super picky about the job, you should probably do it at home on your own. I really think the teenagers that work here do the best they can and work hard given the super long lines they deal with constantly. I could never do this kind of work. I'm usually very happy with the quality of my car and this location is always full of nice kids ready to help. Compared to other spots locally, this Waterway offers the best value and I'll continue to take my car here year round when I am in the area.
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October 2019 by Deanna C.
Took my Jeep here to get a full service cleaning and I left very impressed. I have two dogs that I take in the car quite often and it had been a while since I had gotten my Jeep cleaned so it wasn't in the best condition. When I arrived at Waterway there was about five cars in front of me. The line went very fast and I only had to wait about 5 minutes until I got to talk to the car wash attendant. After giving them your car, they have a waiting room for you to sit in. I only had to wait about 15 minutes for them to do the full service clean. This included them cleaning and vacuuming the inside of my Jeep as well. When I got my Jeep, I was very impressed! Everything was absolutely spotless and worth way more than the price of the wash! ($35)
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September 2019 by Doug D.
My wife and I have been going there for a few years now and the other day was the straw that broke the camels back. Time and time again we get what you say a subpar car wash no attention to detail their problem is that they have a bunch of high school kids working for them. They all stand around counting their tips chitchatting very few are hard workers.
