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October 2022 by Allan B.
This place is GAF (ghetto as F^#K). Not only do the employees scatter like roaches when you walk in and try to make eye contact because there's only two or three of them running the entire 60,000 square-foot hardware but they don't know where anything is. I asked to employees wear something was located neither one of them knew but gave me a recommendation and then a fellow customer had their app on his phone. We referenced the app which told me a particular section and I offer this location and it was completely 100% wrong. On top of that I approached a gentleman in the lumber area asking if he had seen an employee and he replied that he was an employee didn't work there. He was in jeans in a dirty T-shirt with sweat stains... I was a palled.I never was able to find the simple screw and hook that I needed because nobody could find them and there appeared to be one woman running the entire front of the store. Nobody in customer service and one woman guarding the exit doors to make sure that the customers wear their own cashiers. I honestly hate going to this hardware but I had to because it was convenient but I ended up having to go somewhere else anyway. I don't know what's to become of this company or this location but I really think Customer should up their standards and start shopping somewhere else because this location is a joke.
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April 2022 by S H.
I have never in my life had Worse customer service then at this Home Depot in Aurora Ohio. We purchased a dishwasher several years ago and it was still under warranty and broke. They use a service company that came out "fixed" our dishwasher, then it broke again and water was leaking into our basement. Then we had to do another service call, and they canceled on us. Then we did another service call and they came out again and this time the guy did not fix the leak, he left and it continued to leak into our basement. We now have $5000 worth of damage in our basement from this leaky dishwasher that the service company fixed and broke again. And let me say that my husband made approx 10 phone calls to get the service company Out here each time with a minimum of collectively two hours for each phone call. It was ridiculous! AND all of this non- service spanned 2 months! So finally gave up because we did not have time to continue to do dishes by hand anymore so we bought a new dishwasher somewhere else. Now we are trying to get a refund from our dishwasher that we bought at Home Depot that was still under warranty that broke- and $5000 of damage to our basement later, they will not give us our money back for the original dishwasher which is now sitting in our garage waiting to go back to Home Depot! This is the biggest scam ever! They sell you a warranty but then hook you up with a service company that will not come out and when they do, they just continue to break things - then Home Depot will not step in and fix the situation- or take responsibility for hiring an in competent service company that damages your home! This is the worst non-service I have ever had and I am in disbelief that Home Depot will not give us our money back. We are still waiting to hear from them, and they are nitpicking and trying to find loopholes to get out of giving us our money back instead of just taking responsibility for their warranty failing. They need to do the honest thing and give us our money back and contract with a totally different service company. DO NOT TRUST HOME DEPOT- THEY DONT CARE ABOUT GIVING FAIR SERVICE!
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January 2022 by Jack Ross
Fast and courteous!
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December 2021 by Meredith S.
Customer service is great at this Home Depot location. Emil was very attentive when helping us order appliances!
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November 2020 by Elizabeth H.
-This is mostly a review of the nursery section but also an issue we had- We went to home depot for one thing they said they had online. We went, we looked, they didn't even have one like it. We ended up going to another hardware store to pick up our item. We also stopped in the nursery to see if there were any succulents that i wanted to take home. They had a rack of new succulents that they just brought in all in great health for now. The rest of the nursery had some mildly nice houseplants in okay health and there was one more rack of dead succulents. The rest of the store is was fine. Each aisle was fully stocked with all the drill bits and washing machines you could want. Nonetheless, it's home depot, you can't expect anything great,
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October 2020 by Amy H.
What has happened to customer service. With all the people out of work, you'd think the place would be crawling with employees. Not so. Waited in the door section for 30 minutes asking several employees who could help us. Finally, the employee walks up, and looks surprised to see us there! Umm, hello? SMH. Terrible customer service.
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April 2020 by Debra V.
During Covid-19 the store was booming. Customers were keeping their appropriate distance. Employees had on masks, and were very friendly and helpful. Staff were disinfecting the self checkouts. One staff member tapped the screen for me so I didn't have to touch it. But, please don't touch my credit card. I can use that myself.
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June 2019 by R L.
This is my preferred Home Depot locally. Due to location. For the most part when i need something it's not usually too bad in flagging someone down and getting help. But today i had checkout ask for assistance in loading my vehicle. They immediately advised that they've tried all day with no luck? she called someone up twice over 7 minutes. no one showed up. in the end someone else who was a customer helped me load my vehicle. Management Please review and fix this procedure at your store.
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June 2015 by Josh Sizemore
Terrible. Their employees are incapable of ordering the right carpet. Picked out the carpet, had Home Depot order and install it with their subcontractor. Subcontractor called to confirm with the carpet name and everything which was correct. They show up with the wrong carpet as Home Depot sent it to them wrong. It shouldn't be this hard to do your job correctly. I'm now in a bind because of your employees inability to do their job correct. I didn't spend $1200 for simple mistakes like this to happen.
