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February 2024 by carl mcelroy
Go across the freeway to flying J. They have employees that are nice, courteous, and talk to you. Pilot put in self checkout that is worthless but their employees are the same. Live in Austinburg and stopped at Pilot regularly. Tried again just now and waited for help with no one in line. She stood there acting like on the phone and was not and rudely asked what do you want. Place is horrible
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November 2023 by Mark D
No greatings, no happy faces, and not much of the help.Perhaps it was late, and everyone wasn't in the mood to work except gentlemen in the subway
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November 2023 by Scott 723
Great location and the staff is very nice
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October 2023 by Budh Grewal
Still remodeling but goodExcept one lady who work at night and wear pink t shirts ?
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September 2023 by Tawnee
Bathrooms were clean, staff were very nice and lot is spacious and has ample truck parking, and if it happens to be full there is a flying j on the other side of the interstate.Subway is closed and building is under construction.✌?
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August 2023 by Christopher Dobyne
Went in at 1:30 am today and was told they are closed? Pilot is a 24hr location all of them. I asked why and I was told that they supposedly don't have water yet it sure does work outside and what's that got to do with buying product in store? Maybe no food or coffee ok but everything else should work. I just wanted to leave this review in case it's actually read by management, I'll also be contacting pilot guest services in the morning because they are closed after midnight.
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May 2023 by Spencer B
Great stop, the dunkin is nice. However the Flying J is little bit better.
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March 2023 by nick elder
It's a truckstop with a subway sandwich shop inside and the normal grab-n-go type food and drinks
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February 2023 by Mandeep dhadda
Give them 2 star only because they didn't have French vanilla coffee machine. Other locations have machine.
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December 2022 by Swanky S
I would like this pilot travel centre because they have subway like a healthy food plus they have Dunkin’ Donuts for a morning coffee and really big parking and right next to it they have Speedco in loves travel center as well which is good bathrooms are clean n they have nice T-shirts if u wanna buy Ohio T-shirt
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December 2022 by Naelson González
Really bad experience in this location, employees decided not to throw pizza, nor wings, neither burgers tonight… just because, options??? Hot-dogs from day shift!!! Zero empathy for truckers that keep this country running, they should know better that they’ll starve if we stop moving their goods!!!
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December 2022 by Brad Burrell
This place is a environmental disaster, the trash behind where the trucks park looks like a landfill. The little pond on the side is filled with degusting trash, horrible to see . You would think this company would clean up this property and keep and maintain a clean environment for the truckers. Pilot and Flying J takes in multiple millions of dollars from the truckers every year.
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December 2022 by Charlene Dunham
Hello, I travel with my husband in his big rig all the time. We love pilots; it's our preference. I've never been disappointed in all these years. Well on Thanksgiving I was. My husband and I got showers. I typically wipe everything down with wipes and wear shower shoes, Although they're usually pretty clean. Today I went into the shower the trash was not emptied. No big deal its Thanksgiving maybe they just forgot, so I proceeded to undress. When I got in the shower there was a used wet wash cloth on top of soap dispenser! I Felt so dirty and uncomfortable, and I got out as fast as I could. There's is no way it was cleaned when I spoke to staff they just looked at me as if I had 3 heads. They offered no apology or anything. They just stated ok and ended the conversation. When your on the road relaxing feel comfortable and being able to get is so important. Please stress this to your staff. Will be posting a review as well.Charlene
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November 2022 by Daniel A.
This wasn't my favorite pilot in the world.I travel quite a bit for work and I always love stopping at pilot, loves, and TA. The way you get into the entrance off of the main road it's kind of weird, and potentially dangerous.The specials on the tag we're not exactly the way it says. "Buy one get one with any drink" doesn't actually mean any drink, but no one knows the specifics of the sale itself. The Staff there we're kind of rude and I'm a pretty damn nice guy so I wasn't pleased with that. After a couple huffs and puffs and a walk to the actual tag, she realized what it said and still couldn't explain it. Then I asked if I still wanted the items, of course I want the items and I want to sell that the tech says the pilot is doing. when the manager was finally brought over it's a care of the situation.But I never judge a book by the initial appearance the selection was still ample, the atmosphere was still pretty light, and all the items were stocked, the bathroom was clean and I can't ask for much more than that except for maybe a little nicer people and I'm from New York.
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November 2022 by Larry Smith
Amazing the coffee sucked. The only reason I stopped back on the road. And WOW talk about sorry just can't say it.
