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November 2023 by Philip Moore
Brian was very thorough in his explanation of their recommended maintenance on my vehicle. He took time to explain the reasoning for recommendations, and made sure all questions were answered.
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October 2023 by Chris Fisher
It would be best to go to the Avon location rather than this location. Work is usually, not always, decent but the customer service isn't. One in particular is John and he always has an attitude and is never of any real help. Been going here for years but either going to Avon or another servicer completely.
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October 2023 by Rob H
Oil Change is almost $100 once they tack on their “shop fees”. And super shady with the upsells of filters, flushes, etc regardless of whether or not you actually need them. Definitely go to the dealer over these cons as you will get better service and fair pricing.
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August 2023 by Brooke Jesse
Nice friendly staff and get your car in & out in a timely manner.
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July 2023 by Feliciano Towing
Niceeeee personal are they help
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July 2023 by Malick67
I honestly wanted to like this place. They replaced my AC compressor, I've had a few problems with my AC since. They charge $100 to inspect their own work.Update: AC doesn't work at all... again
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May 2023 by Jo Jo
The guy at the counter was nice, however went online to make an appointment only to show up and be told they can’t help me today :( I suggest calling to confirm appointments I guess
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February 2023 by Jody M
Just had an oil change. Like that they show you a video and explain what may need to be repaired in the future.
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November 2022 by Ed P
Love the fact I can get American made tires here!
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November 2022 by Sarah Reed
I went to Conrad’s because of their coupon for oil change. I sat there for an hour, they came out and said the oil pan bolt was on too tight and they can force it off but if they break the pan it’ll cost me $600-$800. Of course I said no, I left and went to Tire Choice and had no issues at all. I was out of there with an oil change, brake check and tire rotation in 30 minutes even without having an appointment.
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August 2022 by Molly F.
Their customer service is excellent and everyone is very kind. I love that they take a video explaining what is going on with your car and send it to you. Reliable, friendly and hard workers!
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July 2022 by Matt Poole
When I left here this morning, I was unhappy as I did not like the original estimate on the car. I needed welding done which is much cheaper somewhere else instead of ordering new parts. Conrad’s called me back and made sure they could do all they could to leave me satisfied. They showed great customer service and gave me a refund on my service fee! I’m very appreciative. Thank you!
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March 2022 by Chicken Lady
I stopped in to use the FREE air pressure pump. It has been working every time I've stopped to use it ( unlike most of the others in the Sheffield, Sheffield Lake, Avon, Avon Lake area) and the best part is it's free! Not $2 to put a little air in a low tire. I applaud Conrad's for offering this service. The best part is it's available even when Conrad's is closed. Discount Tire offers free air pressure checks ( which they perform) but that's only available during their regular business hours- nice in bad weather, but if your tires low at 9 on a Friday evening, Conrad's is always available.
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September 2021 by Malachi Witt
The service manager went above and beyond to get the parts needed to fix the ac on my Buick Lucerne before we needed to drive the car to NC.The diagnosis was detailed and accurate. I especially appreciated the service managers recommendations and honesty.
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April 2021 by Valerie S.
God bless Conrads for providing free air and such a user-friendly system to inflate my tires. No need for a tire gauge or lots of quarters! Thanks.
