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May 2023 by Rebecca Roach
Rude staff especially over the phone where they can be brave. Inaccurate taxes.All around don't recommend.Save yourself the hassle and go anywhere else.
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May 2023 by Johnny M.
After 10 years of doing my taxes at another place I decided to come back to H&R since my CPA came down with a medical condition. Now I know why I stayed away. I had to go back multiple times because of issues. After doing my takes and paying federal, the feds sent me back a little money because of an overpayment. Then a month after the tax deadline the call me to pick up a form. Apparently the city tax was short and we owed more money. I went to this place because I was hoping to get my taxes done right the first time. It's obvious they don't have their A game on and I am no longer going here for any taxes. I'll just go back to my old company and have another Tax person do mine where they check each other to ensure everything is right. Not happy at all with this company and now I know why it took 10 years to come back. Never again. I thought I was getting what I payed for but I actually lost more.
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April 2023 by Shelby Starcher
If I could give 0 stars I would.Shawn Lauffer was incredibly rude.I selected my appointment online, for drop off with a 15 mins consultation. This is something the website offers.From the beginning of our conversation he was extremely rude to my mother who usually does my taxes. She had questions and hoped maybe he had answers.He would not let my mom talk, kept cutting her off. When I tried to explain what my previous employer did, he got really rude and would not let me finish my sentence. If the website offers 15 mins consultation why be so rude about it?He then walked away from me completely. Horrible establishment. I will take my business elsewhere and let everyone know how horrible this place is.
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April 2023 by Jim Bish
Shawn at the Avon Lake location (open year round) has a customer for life!
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March 2023 by David Simia
IMO, This is not the firm that you want if you want accuracy and professional service. The legal and other rep.'s hide behind meaningless comments even though the paper trail shows errors and inaccuracies in their tax prep. Legal rep.'s are arrogant and unprofessional bullies, IMO!
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March 2023 by David Orlando
Dina at H&R was well experienced in the many years of preparing taxes and that is what we look for in a prepare in order to get all the benefits of our situation.
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March 2023 by Brad Robinson Jr
Stephanie made the difference, after last year I was ready to give up on Block after 25+ years of using them, but my faith is back.
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February 2023 by Sydney Rodin
My fiance and I have been going to Shawn at H&R Block for the past couple years and have had nothing but the best experience. They are very professional, will answer any questions you have and go over everything to make sure you know exactly what you're gonna be expecting in tax returns. Everytime we file we get our tax returns fairly quickly compared to other places. Overall experience has been great and we plan to keep H&R Block every year for tax season!
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February 2023 by Joni Regula
Shawn at H&R block does an amazing job and really knows what he is doing. Highly recommend him and H&R Block.
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April 2022 by wasda wasda
Shawn(Sean?) was incredibly rude and unwilling to ameliorate their own mistake. He was very condescending and when I asked for someone else to handle my taxes he became even more unreasonable, and I could not trust my taxes to be done at that branch. Not only that but they lied to me about previous work I had done through them, last year I asked for a specific person and to sit down to do them, they had someone else do them, and I never got to sit down with anyone.Went to another block and sat down with someone in less than 5 minutes. much better experience elsewhere. Avoid this branch if you can.
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April 2022 by Abrieana Keller (Wolfy)
The service was quick, she was friendly. I enjoyed my all around experience filing my taxes.
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April 2022 by Ted Chanter
Tax person (Sean) was very condescending. Did not make an effort to minimize capital gains taxes or explain capital gains issues.
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April 2022 by Tony Witherspoon
Dina is an outstanding ? tax preparer! She always meets our needs.
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April 2022 by Ann Freyer
Confident of the work performed, the explanation of the tax return and the ease of getting an appointment.
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March 2022 by randy goodman
The great experience with my tax professional here in Avon Lake, Ohio, Dina Deeb. This is a very professional office, great staff.
